“When my glass container arrived ,it was smashed Into little pieces. I made a complaint to the company and they are sending a new one. Although the situation wasn't ideal I felt the company were quick and efficient with my complaint, because unfortunately sometimes faults can't be predicted.”
“Ref. To your email of today 27 Aug.2021,l would like to inform you that I am extremely disappointed as we have sent you an email on the same day we received our order telling you that the tempered glass of the table is broken and it should be replaced and we have provided you with photos of the broken glass ,but unfortunately till now you didn’t reply to our request for exchange or at least to tell us what you want to do regarding this issue . I hope you will sort this issue out as soon as possible”
“Arrived as stated( about an hour before the due time), well wrapped, no damage. Was kept informed and contacted to confirm someone would definitely be home to take delivery. Excellent.”
“Excellent quality, delivery was very good, was kept up to date when it would arrive, delivery drivers very friendly and assisted getting into the house.
Would recommend this company....”
“Absolutely Awful.... Misleading descriptions online(that a member of staff admitted to) ment that I bought just dining chairs not a set as described, when I asked for them to be collected, I was told I would have to pay £29.
Sorry but I would not spend another penny with this company.
Just re sold the chairs.
Customer services like talking to a brick wall.”
“Good looking wardrobe delivery could of been more clear of when coming however they came back later in the day. The instructions are not very clear at all but after a while managed to figure out. Takes a while to put together”
“Easy order, fast delivery, nice product. What's not to like? That it should've been a 2 man delivery team, but only one came. Had we been elderly this would've caused a problem.”
“Ordered bar stools which were due to come on Friday, which we weren’t available to receive then. We changed our delivery date and followed up with a call to confirm this for the Monday. We then received timely updates as to when the package was being delivered.
Bar stool arrived in great condition and very satisfied with the service, would definitely re order from this company.”
“I'm extremely disappointed as there was missing parts which meant we could not assemble the wardrobe to fit into his bedroom fir his wedding night. This caused so much distress and inconvenience.”
