“WOW…… Just WOW!!!
What a bloody brilliant company. From the very start the service has been perfect. I wasn’t sure of the name of the piece of furniture I wanted but they expertly pointed me in the right direction. From there I was able to reach out for help anytime I wanted. They guided me through payment & delivery instructions.
From beginning to end they have been fantastic.
(Oh the item I didn’t know the name of was Lancaster Lift Up Coffee Table lol)
Thanks a bunch guys. Have a good Christmas.”
“All good in the end we didn't get to the best start but after emailing them and getting a quick response and a couple off phones my issue was resolve
I will give customer service 8 out 10 the people I spoke too were lovely and issues resolved my criticism is that you need to up date your customers on where there purchase is on the process before delivery I felt like I wasn't kept in the loop and started to question if I'd been scared I wasn't thankfully and the settee was delivered a week late but can be expected this time of year the settee is lovely and very please with the eventual outcome”
“Really happy with my order and the help of staff when I had an issue with my delivery address (my mistake) and the help rectify it with the courier! Already recommended to a friend”
“I'm impressed with the wardrobe I bought, I had a problem with the fact that there were no assembly instructions and that there were several broken up slats of wood in the box which i presumed to be part of the building materials for the wardrobe, also had a bit of difficulty getting on the Home Done web site and when finally found the phone number and called them I found the person on the line to be very helpful, explaining that the broken pieces of wood were packer pieces and nothing to do with the build of the wardrobe which we would have known had we had the instructions. She was further helpful in asking me to send an email giving me the email address to explain my problem which I did and received an answer to within the hour explaining about the packer pieces and sending me a full illustration of the manual which I then printed off, So we are now good to go,
It is a shame that I had to waste so much time in taking photos of the broken wood to send to you and that I had to waste further time making contact, I'm 76yrs old and not computer literate so having to go online as well as make phone calls I find very time consuming and arduous all due to an error made while packing my purchase, I except mistakes can be made especially when overworked and in a rush, but once aware of the problem you handled it promptly and efficiently, so thank you
Yours sincerely
Mrs D Corby”
“I am so pleased with my purchase. I stayed up late last night admiring the item I saved for so long to purchase. Delivery was ace and of course recycling was spot on. I look forward to my future purchases from this company. WELL DONE. I am one happy bunny.
Warm regards
Pam”
