“Hi Rachel, I'm mostly satisfied with your service, however, I find it bizarre that you sent 1 man to deliver a very heavy wardrobe and thus couldn't carry the item upstairs. I am a 77 year old woman so had to wait a week for my daughter and son in law to remove it from my living room. More concerning is one of the wardrobe doors though which has a black mark on the front, so I will be emailing photos and asking for a replacement door. Having said all that, I do love the wardrobe.”
“The wardrobe arrived damaged and chipped at the edges on two sides - unfortunately the outside edges which show when it’s assembled. Overall it’s sturdy but has no feet so on an uneven floor is unstable.”
“Good looking wardrobe delivery could of been more clear of when coming however they came back later in the day. The instructions are not very clear at all but after a while managed to figure out. Takes a while to put together”
“We purchased a flat pack 3 door wardrobe form Home Done.. Nowadays, most flat packs come with bolt and clamp instruction, this particular model came with screw and dowel peg construction which means that system is much weaker. It was a real nightmare to erect this wardrobe and some of the features, ie: back board and draw bottom are very flimsy. We eventually cobbled it together after five hours. Facially it looks quite good, but the construction is a nightmare. Should mention that this item is screw and dowel peg build. Sybil N3”
“The customer service team was great. When one wardrobe was unavailable they spent time with me on the phone and emails until we found an alternative we were happy with.
The delivery team were great, friendly, gave some tips on how to unpack but looked at us like we were crazy when we mentioned that we will have to take the wardrobe up the stairs... that didn't kick off well.
The company did not offer us the assembly service, which was a disaster. Me and my husband have still not managed to take all parts up the stairs by ourselves now, three days since the wardrobe arrived. The doors are simply too heavy to even lift off the floor, let alone carry somewhere at an angle.
The most difficult thing is is that if you are not strong enough, forget being able to insert the door into the ledge for them to slide open as they are so incredibly heavy., tall and hard to hold still or lift. I honestly do not know what to do.....
3 days on... 6 hours of uninterrupted labour plus 1 more hour the next day and we have assembled the shelves and the carcas of the wardrobe....the doors are still laying downstairs....
I wish this:
- The instructions (the images) were unclear and in some cases even wrong. I.e. it would not show all you had to do and instead showed you 10%, thinking that you can clearly figure out the rest by yourself. Even the IKEA instructions are better made.
- I wish there was an assembly service or a helpline or a handyman they could offer to lift things - when an item is THAT heavy, there is no way a customer can be expected to lift it ontheir own and put it together. No way.
Overall. Disappointed, angry, pulled my back muscle, scraped my fingers, have cuts on my fingers, I literally counted 12 cuts on my fingers that all bled a little! from handling the rough cut carcas of the wardrobe and getting splinters everywhere.
Just cheap... don't recommend. Dont even know what to do now with it”
“Hardly any communication from them, wasn't told when my delivery was going to be, it just turned up without warning. The seat cushions are different to those pictured, not puffy but flat level. The delivery guys were quite impatient and didn't seem to care what they were doing, the fabric is lovely and soft though.”
“Great price and quick estimated delivery times.
However, no email confirmation of purchase or tracking ID following payment which was disappointing as I had to ring up to find out about the delivery date.”
“When I bought my item you didn't really say I'd got to pay delivery charge as when I payed it stated free delivery so was shocked when you asked for more, I'd say put your delivery charges on full total, shame I probably won't use you again due to this as times are hard I couldn't really afford your extra 49.99 and will advise others about this
Yours not very happy
Plus this what it said when I payed
FREE (UK MAINLAND)”
“Been overcharged waiting for ref
und.but very quick on delivery
30.12.19 still waiting for refund if i dont here back within 7 days im seeking legal advice”
“Homedone’s customer service were prompt at responding to my queries, however, I had to chase the delivery of the wardrobe up, as the communication from the delivery company was poor; they called to say they would deliver one day, and I altered my arrangements to allow for it, and then they didn’t turn up and didn’t even call to say they weren’t coming!... Then, after chasing it, they delivered a week later, and only called on the day they were delivering, with no email or call before, so it was a good job I happened to be home that day! Although the delivery was expected in 7-14 days, I actually waited 3 weeks in the end, however, the delivery guys were friendly and the wardrobe is great, apart from having to glue some pieces that didn’t have fixings which seemed a clumsy design, and there was not enough glue supplied; and some fixings were in the wrong place on the doors and had to be adjusted to make the doors fit properly, but overall it is a good quality item and nice looking. If the communication was improved and the delivery more reliable, the service would be much better overall.”
“On your page it said free delivery but had to pay delivery so no to happy with that
Plus never got an email to say it was coming just a phone call at 8-30 at night to say they were on way with it”
