“I made a purchase but they didn't send me a confirmation email, after a few days they sent me an email to review it, I was indignant considering that I hadn't received any confirmation email and hadn't even received the item, I got worried and decided to send an email to Home Done to complain, finally they ended up sending me the order number, a few days later I receive a message from Vida XL saying that they will make the delivery, through DPD on 1/18/2023, which I did not understand very well considering that I had made the purchase at Home Done, and finally I received the item, when I opened the box I found the styrofoam all torn apart and stuck to the furniture, I had a great deal of work to remove them, when checking the furniture I realized that the furniture was falling apart and one of the drawers was damaged, I returned it the same day they said they would send me an email with the details of my return so far I have not received anything, I sent an email again to complain they also did not respond to me until now The. I don't recommend this site because if you have a problem with the item they simply don't want to know.”
“Ordered a chest of drawers. Frisky it was an excellent price and compared extremely well to other sites. The two boxes arrived within BBC a week or ordering. All the boys were there and well labelled and the instructions were clear and I was able to put it together fairly easily (and I’m not brilliant at these things!). Looks great now too. Happy to recommend.”
“The service was very good but the purchase was for furniture that was flat packed. When I came to put on the final door I was a hinge short! So annoying. I reported the problem and it has been acknowledged... just not sure how long it will be before the missing piece is forwarded to me.
Watch this space...”
“Sadly the coffee table was very poorly made out of cheap light orange box wood. The staples on one side did not even go into the base of the tank and large gaps and chips. For something that was supposed to be discounted from over £200 to £159 it’s not even worth £40. Very disappointed with this poorly made product.”
“I would highly recommend buyers to purchase frome Home Done. High quality beautiful products with easy to follow instructions. Couldn't be happier with my purchase.”
“I have received my goods however I have not opened them as yet as I only got them yesterday and waiting on someone to build for me. However the service from you and the after sales service and notifications of delivery were exceptional. Thank you”
“So far my experience has been fabulous. I ordered box shelves and they got damaged in transit and Home Done phoned me to let me know and emailed me a similar product to decide if I'd be happy with that one instead. They weren't far off from the original size we ordered and so I agreed and they arrived today. I cannot wait to assemble them. Thank you so much for such great service thus far.
Karen”
“Stumbled across this company online, beautiful furniture, great prices and fabulous range.
Now have oak coffee table and bookcase in my livingroom.
Definitely will buy more from the range”
