“The company customers service it’s great and attentive. But I didn’t realise from the beginning that are representing sellers. The product doesn’t come directly from them. That was the tricky part for us, dealing with the delivery from the seller and not being able to have a proper communication. To be more precise, the wardrobe was not delivered when promised, but Holme Done were fare and offered £15 refund for distress and inconvenience. Also they did their very best to arrange with the seller to deliver the wardrobe on Saturday when we were actually available. The seller called o Thursday to advise they will deliver the wardrobe tomorrow, completely ignoring our request or not giving you the choice to arrange a suitable time. It was impossible to give you a 4 hour slot or to choose from a range of days when you can be at home. That was the tricky side. Eventually we managed to have someone at home on a very short notice.
Would I purchase from the again? Not sure… it was too complicated to deal with a 3rd party who I couldn’t contact Directly as Home Done was the main contact. But when I had to complain about being called at 4 pm to be advised they will deliver the wardrobe the next day when we agree to a Saturday, they were like “it’s the sellers fault “. But I paid Home Done …. I think they want to be like Ebay without being prepared to be fully responsible.
Still great customers service.”
“Can’t believe how nice these look. Quality at a great price. Looked for something a bit different and came across these. Would definitely recommend. Price , quality, delivery time spot on”
“Ordered two Colorado 3 drawer bedside cabinets both look lovely and quality goo too. Also ordered a 4 drawer Colorado cabinet looked good whilst unpacking however one of the corners on the top was scrunched up no damage to the packaging so must have happened prior to that. Have reported fault within 24 hours of receipt spoke to a lovely helpful lady who guided me on how to complete The Replacement form which was completed yesterday so now waiting for response to resolve issue. Hopefully will be resolved shortly.”
“Homedone are superb to deal with. However, ensure you want the product as even a cancellation the day after will incur a £30 charge due to it "being dispatched immediately".”
