“The wardrobe was delivered to schedule (we didn't opt for the assembly service as we needed to decorate the bedroom first). It arrived in 4 boxes (which the delivery team placed in the garage for me) two of which contained the mirror doors. These were opened in my presence and checked for damage.
Despite the parts not being labelled (for some reason they seldom are these days) the assembly instructions were sufficiently clear (after a bit of thought) to avoid mistakes. I also received a YouTube link in an email showing the product (or one very like it) being assembled.
The only problems were a follows:
1. The bar that fits on the cams at the top of the wardrobe was too long! I had to saw a bit off. The bar is located behind uprights which glue in place on either side so the cut end isn't visible.
2. The diagram showed the top rail clips on the doors being pushed upwards to engage the top rail and then secured in place by tightening a screw. That's fine for the inner door and the right hand clip on the outer door but the inner door prevents access to the left hand clip on the outer door! It was possible to push it up but it was impossible to tighten the screw as there is just a 1cm (if that) gap between the inner and outer doors where they overlap. The clip just fall down. I fixed the problem by pushing the clip up into place and securing it with a bit of blue tack pushed into place on the end of a screw driver.
Now that the wardrobe is assembled, it is certainly a sturdy and good looking piece of furniture.”
“I was very worried about my purchase with Home Done as I read some pretty awful reviews AFTER I had placed my order. I had absolutely nothing to worry about. Communication and customer service was spot on and extremely pleased with product which came much quicker than expected.”
“Hi just to phone Saturday to rearrange delivery for today as I not going to be in as at work they didn't know anything about but they text me on friday I’ve not got the footstool yet can let me know when I will get the footstool”
“Home done have been amazing. COVID has made things much harder these last few month and due to lockdown it has taken a while for my order to be delivered. Home done have kept me up to date about the delivery situation every step of the way and offered alternative furniture options that might be able to come out sooner. They have been really helpful and respond quickly. 15 outta 10 would order from again”
“Despite saying free delivery contacted me to request a bank transfer of an additional £25 to deliver my item. Still waiting for delivery nearly 6 weeks on as Yodel are an incompetent courier and have stopped receiving communications about the status of my order. Appalling service.”
“Exact service my items were out of stock when I ordered them but was told they would be back in stock 1/2 weeks right on time they were sent out to me fast excellent service and I was updated all the time,oh and the silent night pillows were great a lot cooler than a lot of other pillows very pleased.”
“Five stars from the beginning to the end (seated on the very comfy and modern sofa).
Website: users friendly.
Customer service: diligent and professional.
Delivery: fast and resourceful.
Item: great.
A huge thank you all.”
