“Had to contact customer service when delivery was not received within dates. Very helpful customer service team that dealt with problem and resolved instantly.”
“Good selection of solid furniture and easy to order with Apple pay. Lovely piece of furniture arrived within the delivery window estimate with a telephone call the day before delivery giving a time window.”
“I love it, it looks great in my home and my cat took to using it right away. Good price, lovely quality and considering I ordered over new years a quick delivery”
“DO NOT BUY FROM THIS COMPANY! The delivery men refused to assemble the sofa (even though it was supposedly included in the price) they told me I had to pay an additional £40. As a woman on her own I had little choice but to pay. As they were driving away I noticed they’d attached two of the legs incorrectly. I called the guy back immediately but he told me I’d have to put it right myself. I reported this to Home Done over two weeks ago. They’re conducting an ‘investigation’. All I want is my £40 back. But so far, nothing despite calling and emailing them multiple times. The sofa itself looks nice - but two of the seat cushions are much harder than the chaise long part of the L shape - there’s no ‘give’ in them at all. Home Done assured me they will soften - but given their customer service in rectifying the delivery charge, I have little faith in them.”
“Excellent customer service especially when a problem with delivery caused by carrier. Shed is excellent value for money and perfect for our needs. Thank you”
