“DO NOT BUY FROM THIS COMPANY! The delivery men refused to assemble the sofa (even though it was supposedly included in the price) they told me I had to pay an additional £40. As a woman on her own I had little choice but to pay. As they were driving away I noticed they’d attached two of the legs incorrectly. I called the guy back immediately but he told me I’d have to put it right myself. I reported this to Home Done over two weeks ago. They’re conducting an ‘investigation’. All I want is my £40 back. But so far, nothing despite calling and emailing them multiple times. The sofa itself looks nice - but two of the seat cushions are much harder than the chaise long part of the L shape - there’s no ‘give’ in them at all. Home Done assured me they will soften - but given their customer service in rectifying the delivery charge, I have little faith in them.”
“Excellent customer service especially when a problem with delivery caused by carrier. Shed is excellent value for money and perfect for our needs. Thank you”
“This company is fabulous! Prompt and the updates were timely. Will definitely re-purchase from Home Done as their products are exactly what I m looking for. Thanks again!”
“Great quality sofa, and ahead of expected delivery date. Upon delivery, they worked hard getting it in a narrow hallway and up stairs. Cannot fault the service!”
“Sad you do not answer your emails and your delivery team do not carry out 24 hour notification process and do not knock the door but just leave your product in the open for you to find when you come home”
“Don’t touch this company with a barge pole . Wrong items delivers on two occasions and no communication and no explanation . Promise you all sorts but just fob you of . No chair delivers first time round and wrong foot stool . Second time chair did come with no cushions or casters and again no foot stool yet no explanation and never get back to you”
