Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,742 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 6th December 2024

Barry Kavanagh

Home AV Direct 5 star review on 18th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website was quick and easy to order from and the free SVS cable with the sub was great. The issue came with delivery when I was sent a delivery confirmation for the sub. I received an email saying that the sub was to be delivered via Royal Mail next day (Saturday) What I received was the free sub cable. When I contacted SVS on the Saturday via phone, it took a few times to get through, I was told that they would look into it and let me know within the next hour. I called back an hour later as I had not heard anything and was told that it had been shipped via DPD and that I would receive it on Monday. I was also told that the system only generates one shipping notification even on split shipments. I had not received an email to confirm this and did not until it arrived. It was a shame that I had to chase my delivery but it arrived on the Monday.”

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Posted 4 months ago

“Initial issues with being sent the incorrect item.. After contacting home av direct they informed me that my correct item had actually been sold.. Offered a refund but the guys then offered a different product at a reasonable price so issue was sorted out eventually... Mistakes happen and it was rectified promptly”

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Posted 7 months ago

“Was after a monolith subwoofer”

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Posted 1 year ago

“Box has very large hole in side”

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Posted 1 year ago

“Allowing purchase online of items that are not in stock is very annoying and avoidable. However, communication and resolution after that were very good. I'm sure the customer service on in stock items is top notch, just better stock controls on the online store needed.”

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Posted 1 year ago

“Poor communication no emails after placing the order no emails about delivery I need to call every time to get the information”

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Posted 1 year ago

“As of yet i have not had the item ordered . Called to make sure it was in stock prior to ordering online , told it was so i ordered it , then got an email later that evening to say it not in stock ...it was a bit miffing. They have been polite and accept that they messed up , so i have rated the review as Acceptable i hope that Home Av feel thats fair. Cheers”

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Posted 2 years ago

“Same price as most other retailers. Don’t respond to emails/questions. I’m unsure if item I received was new/ex-demo/customer return and HomeAV haven’t contacted me when asked (pictures show different tape on box, looks like it’s been resealed and there are marks on the unit itself)”

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Posted 2 years ago

“Order was made paid for on 30 Dec and delivered on 7 Jan. I contacted the supplier on 5 Jan and was told it was on its way and given a tracking reference which didn't work. The company supplied the item, but it seemed to have no interest my satisfaction.”

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Posted 3 years ago

“The online chat help is 5 star. The overall communication is a bit poor. I would like to receive confirmation emails at various stages of the whole process. Also, for some reason my delivery was originally sent to an incorrect address despite the PayPal receipt showing the correct address. Great product and I would use your service again. Your chat team deserves a pay rise🙂”

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Posted 3 years ago

“Not necessarily your fault but headphones already sent back to bose as they were faulty.”

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Posted 3 years ago

“Good value. Prompt dispatch. However having to wait for my refund to be processed even though received back last week”

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Posted 4 years ago

“Product (earbuds) as described. Delivery slow.”

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Posted 4 years ago

“Good products, not great communication, did not get any info to say sale had gone through, then the speaker colour had to be changed as the ones i ordered were not in stock, yet no mention of that when i purchased them.”

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Posted 4 years ago

“Long delay in getting half my order despite the listing showing it was all in stock when I purchased. I didn't feel the communication was particulary good either. However, they were good enough to send the bulk of the order which was in stock, early and that arriveed extremely quickly.”

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Posted 4 years ago

“Responded to emails but took a while to issue a refund”

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Posted 4 years ago

“Probably not Home AV fault but £1856 for a full sonus set up and no wall bracket. Sonus need to look at that I for one think its ridiculous when you spend nearly £2K on a set up and then have to find an extra £70 for a bracket.”

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Posted 4 years ago

“You will already have seen my trust pilot review. Didn’t deliver on day stated, website opening hours incorrect, finally delivered one speaker short only to be mitigated by a delivery from the team on the Tuesday evening which I do appreciate but the prior issues were very disappointing. Best Bob”

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Posted 4 years ago

“I ordered an item and received confirmation and a delivery notice by e-mail. I was then contacted to say that the item wasn't in stock and wasn't being delivered. I took a refund, but a bit frustrating to order, pay and then find out it wasn't available.”

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Posted 4 years ago

“My isport headphones arrived in good time. Unfortunately there is an issue with the play/pause and volume control function - the volume control does not work.”

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Posted 4 years ago

Home AV Direct is rated 4.8 based on 4,742 reviews