Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,742 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 6th December 2024

Barry Kavanagh

Home AV Direct 5 star review on 18th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item took 7 days to reach the courier, states on website (usually takes between 1-3 working days to mainland UK from the moment we despatch your order) I’m still waiting for my order, quicker to grab it on my pushbike.”

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Posted 9 months ago

“I paid for next day delivery and it took 4 days to arrive after dispatch. Definitely not the service I paid for!”

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Posted 10 months ago

“No issue with the order process but rubbish delivery service from DPD. What is the point of giving a delivery time slot if they just come at some other random time and then also don't update the delivery info so it states they are running a little behind (actually delivered to the next door neighbour 3hrs before they suggested they would delivered )”

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Posted 1 year ago

“There was a problem with the product, which caused a two weeks delay, but no one takes a effort to notify me. Thanks”

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Posted 1 year ago

“Item did not match the image. Disappointing.”

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Posted 1 year ago

“Focal headphones were seal broken and stuck back up. There was no mention of this before ordering. Home av are not honest. Be careful if you buy from them. Focal celestee headphones were 200 pounds cheaper and looked OK, so I don't really no why the seal had be broken. Headphones sound fantastic and I recommend them to anyone don't hesitate to buy the celestee absolutely amazing headphones.”

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Posted 1 year ago

“No communication. Waiting eight days for my order”

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Posted 1 year ago

“So far 1 week late. And no idea when it will arrive if ever.”

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Posted 1 year ago

“Worst customer service. Not helpful at all.”

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Posted 1 year ago

“The product that I received is not the one I ordered. I attached photos of the product shown in your website and the one I received. They are different solutions and packaging. I contacted customer service for a refund or exchange but they ignored my request and replied it was the correct one.”

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Posted 1 year ago

“No conformation email once purchasing , no reply at all apart from saying my delivery is due today, is the company home av direct or car Audio?? Very confusing and frustrating and misleading.”

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Posted 1 year ago

“I have had to give 1 star as I have NOT received the goods yet! As soon as I receive the goods I will happily re-review. But... my advice is STOP using ParcelForce as they are not fit for purpose. Use a real courier and charge a bit more for delivery. ParcelForce have useless tracking facilities, are completely unhelpful for customer service (their AI chat bot cannot provide any information) and they can't hit their stated timescales for delivery.”

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Posted 2 years ago

“I paid for expedited delivery but it didn't come when it was supposed. Whilst I understand it was an issue with the delivery company when I wrote to HomeAV they did not bother replying. I will not use them again.”

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Posted 2 years ago

“Still no headphones after 2 weeks”

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Posted 2 years ago

“Wouldn’t change delivery address even though incorrect absolutely no help at all”

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Posted 2 years ago

“Not happy from service I received”

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Posted 2 years ago

“Items not received”

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Posted 2 years ago

“The goods have never been sent despite contacting HomeAV. This is theft!”

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Posted 2 years ago

“wont use again”

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Posted 2 years ago

“incorrect stock on website”

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Posted 2 years ago

Home AV Direct is rated 4.8 based on 4,742 reviews