Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,741 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,741 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 6th December 2024

Barry Kavanagh

Home AV Direct 5 star review on 18th September 2024

Anonymous

Anonymous // 01/01/2019

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“I ordered some head phones, paid for them had confirmation and also a delivery date, but then had an email saying they were out if stock and to await a refund.”

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Posted 1 year ago

“I ordered Triangle BR03 speakers. They arrived but it appears the courier dropped the box so they were damaged on the corner. So I talked to someone on the phone. They directed me to send an email with pictures so I did. I talked to 'Vee' via email, who offered me £35 partial refund initially. So I asked for £50, to which they replied with £45 is what they can do, but that's not good enough, so I asked for a replacement, to which they replied with we can do £50. I felt a bit slighted and messed around with. I don't feel £50 was worth it, so I asked for £100. To which they responded with a message about how they'll sort it the following week. I called on opening day and spoke to Dips, who was lovely, and he informed me that they do not have a replacement on hand and he would have liked to get me, new speakers, so I asked him what's the best they could do, and he said £70. I was happy with £70, and he was very empathetic and compassionate when speaking with me, something I did not feel was the case with Vee. Overall I'm happy with my purchase, and ideally, I would have liked the speakers to be pristine on arrival but waiting a few weeks for a return/replacement is a hassle I do not want to go through. I do not understand why Vee did not initially offer me the maximum partial refund possible, I don't like nor understand how when I asked for £50, they tried to haggle with me, instead of just accepting, leading me to become more upset feeling slighted and having a damaged product. I feel that Dips made up for it because otherwise I would have just refunded the whole thing and got them elsewhere. A Lesson in customer service is to be learned here somewhere. I am happy overall and may decide to purchase from HomeAV again. I felt (at the end) taken care of and respected.”

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Posted 1 year ago

“I managed to complete my purchase about 1458 yet they still managed to dispatch the soundbar "next day delivery"”

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Posted 1 year ago

“Brilliant soundbar and excellent service from Home AV Direct!”

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Posted 1 year ago

“Item received as described Swift delivery process Good communication and service”

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Posted 1 year ago

“my qed cable turned up on time well packaged and as ordered.”

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Posted 1 year ago

“I had several questions before purchasing from Home AV Direct and they were all answered with minimal delay. Items purchased both arrived on the next day. I would buy from this dealer again”

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Posted 1 year ago

“Excellent product and service”

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Posted 1 year ago

“Very good price, delivered super quickly, product exactly as described.”

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Posted 1 year ago

“Very happy with the service I received and the items I purchased.”

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Posted 1 year ago

“excellent service..”

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Posted 1 year ago

“Excellent service…….”

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Posted 1 year ago

“Really great level of customer service. Original order went missing, dropped them an email and a replacement was with me the next morning.”

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Posted 1 year ago

“Good fast service”

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Posted 1 year ago

“Ordered a arcam music streamer before 3pm and had it the following day. Excellent credit deals as well. Nothing to grumble about here.”

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Posted 1 year ago

“Good service.”

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Posted 1 year ago

“Excellent advice and service, quickly provided link to the replacement headset and p.a. system working perfectly again”

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Posted 1 year ago

“Upon opening I noticed there were a few scratch marks on the front of the stand. I will have to somehow hide the marks. Apart from that everything else was fine”

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Posted 1 year ago

“Fast and efficient. Excellent transaction. Many thanks.”

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Posted 1 year ago

“Speaker stands were the best price I could find and delivery was literally only a few days. Excellent service all around”

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Posted 1 year ago

Home AV Direct is rated 4.8 based on 4,741 reviews