Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,741 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,741 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 6th December 2024

Barry Kavanagh

Home AV Direct 5 star review on 18th September 2024

Anonymous

Anonymous // 01/01/2019

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“I received a damaged item. Terrible Customer service. I was promised next day delivery replacement. This did not happen. I emailed Customer service regarding this and I did not get a reply until 5 days later stating that there was no replacement. I asked for advice on an alternative and I didn't get it. This is just a brief outline of my frustrations dealing with your company. I have no intention of ever purchasing anything from your company again.”

Helpful Report

Posted 4 years ago

“Bought the Bose Lifestyle 600 in white. I ordered online at 8pm. And it was shipped the next day and arrived in excellent condition the following day. I called the morning after to check they had in stock which they did and was told exactly when I would recieve my order. Very friendly on the phone and didn’t feel like I was bothering asking a silly question so soon after ordering. Later that afternoon my tracking number said it had been cancelled so again I called and it was just an issue with a double ticket being produced and again very friendly on the phone and new email sent with new tracking number sent while on the phone. In terms of price it was the best price I found on the internet and free 24 hour shipping as well. Product was £450 cheaper than the registered Bose shop so cant complain at that. I will use again next time I need anything. Cheap and friendly and excellent customer service. No complaints from me.”

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Posted 4 years ago

“Good speakers, item was delivered only on the second day even though we opt'd for the NBD and the order was placed before 2PM.”

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Posted 4 years ago

“Very good service highly recommended.”

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Posted 4 years ago

“I bought my QAcustics sound bar from HomeAV Direct. The website is easy to use and delivery was very good. All in all an easy and quick process. Recommended.”

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Posted 4 years ago

“Excellent communication, fast delivery. Would definitely recommend to anyone.”

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Posted 4 years ago

“I only received half of my order, so it is difficult to give a good review”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Quick and efficient.”

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Posted 4 years ago

“Incredible price and very prompt service”

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Posted 4 years ago

“Everything delivered as ordered, delivered on time, no fuss.”

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Posted 4 years ago

“Bought a Q acoustics 7.1 surround system with multi media receiver as a package and all components arrived together within a few days of placing the order. Everything was well packed and they even included a free feel of speaker wire. Excellent price and prompt service. Would definitely recommend AV Direct.”

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Posted 4 years ago

“Good products and fast delivery.”

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Posted 4 years ago

“Very impressed with the range of products, and the very fast delivery of my Ruark. I will be back!”

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Posted 4 years ago

“Ordered, delivered the next day.. great product, great price, great service.”

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Posted 4 years ago

“Ordered item at 1300 delivered next day at 1400 polite fast and true to word Item received in good condition Very pleased would shop again”

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Posted 4 years ago

“Shopping around for a cheap GoPro and they were definitely the cheapest that came up for brand new on the model I was after (Hero 7 White) Delivery was within a couple days over the weekend too. Will be looking to these in the future for any upgrades i make to electronics”

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Posted 4 years ago

“Absolutely thrilled with my purchase”

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Posted 4 years ago

“Item came quickly & very well packaged. Great price as well”

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Posted 4 years ago

“Very quick and efficient delivery”

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Posted 4 years ago

Home AV Direct is rated 4.8 based on 4,741 reviews