Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,741 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,741 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 6th December 2024

Barry Kavanagh

Home AV Direct 5 star review on 18th September 2024

Anonymous

Anonymous // 01/01/2019

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“Quick on time delivery Goods well packaged”

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Posted 4 years ago

“Arrived on time, good communication, no fuss.”

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Posted 4 years ago

“Great service. Ordered my goods and were delivered promptly”

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Posted 4 years ago

“Sometimes, despite best intentions, things just don’t go to plan and sadly my purchase from Home AV Direct seemed to be one such occasion. I ordered an AV amp and speaker bundle, paying extra for next day delivery. I had a call and email at the 11th hour from Home AV Direct customer services to say they had no rear speakers in stock in the right colour (website must not show live stock, as they were still available there), but offering to send me some white ones as a temporary loan. I declined, but was grateful for the offer. Then when the packages arrived, I opened the boxes to find the fronts that had been sent were the wrong colour. When I got in touch to ask for replacements I was asked to supply a photo. A bit strange, especially given that I was buying a package, so it’s not like I could confuse the colour... they don’t match the others (well, of course I only had the centre to compare it with at this stage, but it was pretty obvious). Replacement fronts were sent when the rears finally arrived (over a week later) and the courier took the incorrect ones away. Finally I had my complete package and was able set everything up, only to find a continual buzz coming from the subwoofer. I’d set it up with the supplied QED cable. I replaced it with one bought from Kabel-direct, and that cured the problem. We got there in the end, but I didn’t get much value from the £15 next day delivery, which I’ve not been refunded, and I’m also down by the cost of a subwoofer cable.”

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Posted 4 years ago

“Excellent as always. Many thanks.”

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Posted 4 years ago

“Very good value and easy to use website. The ordering process was easy and I had no problems. However it took 3 days for a next day delivery, placed late on previous week. Hence why 4 stars.”

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Posted 4 years ago

“A1 service next day delivery top products”

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Posted 4 years ago

“Item perfect, fast delivery, thank you.”

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Posted 4 years ago

“Great service - highly recommended.”

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Posted 4 years ago

“First time ordering from Home Av Direct, order was processed quickly and item arrived on time well packaged , very happy with the service”

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Posted 4 years ago

“Good price and service”

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Posted 4 years ago

“Excellent service from start to finish. Ordered the speakers I wanted and received them the next day which is great service”

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Posted 4 years ago

“Really quick delivery ☆☆☆☆☆”

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Posted 4 years ago

“Fantastic service and very helpful”

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Posted 4 years ago

“Product dosent fit properly. Not sure is 100% authentic. Very disappointed.”

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Posted 4 years ago

“Great service and prompt delivery. Highly recommended.”

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Posted 4 years ago

“Ordered a receiver and 5.1 speaker package. Great price, comms and delivery speed. Would definitely recommend.”

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Posted 4 years ago

“So far everything is good. Happy with their packaging and timed delivery.”

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Posted 4 years ago

“AV Direct provided excellent service with prompt delivery and no problems. I will use AV again.”

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Posted 4 years ago

“Good price, quick delivery and good customer service when I had to get back to them. Always pleased when I can avoid using Amazon”

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Posted 4 years ago

Home AV Direct is rated 4.8 based on 4,741 reviews