Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,742 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 6th December 2024

Barry Kavanagh

Home AV Direct 5 star review on 18th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent price, simple order process and speedy delivery. Couldn't be much better.”

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Posted 5 years ago

“Ordered one simple item, a headphone case, which was a good price and arrived very promptly.”

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Posted 5 years ago

“Bought a Astell & Kern XB10 DAC from them; it arrived in good condition but the box had clearly been already opened and was a returned/demo item, NOT new as you would expect. I would have returned it with a complaint except it's a run-out item so stock was very low and the actual DAC itself was fine. Delivery was quick.”

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Posted 5 years ago

Hi Richard, We're sorry you have received the wrong item. It's a shame you did not get in contact with us before leaving a review as we would have liked the opportunity to resolve your issue rather than have you be disappointed with the service. Home AV Direct

Posted 5 years ago

“My parcel came when I was first told it was. It’s a Christmas present therefore I haven’t opened it & cannot comment on the item. So far I am very happy with Home AV Direct”

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Posted 5 years ago

“Helpful on the phone, great price and arrived when they said. Couldn't ask for more!”

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Posted 5 years ago

“First class service with super fast delivery well recommended”

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Posted 5 years ago

“To all of those who don’t know- HOME AV DIRECT is a genuine supplier and not a fake website!! I am touched with their service, professionalism and genuineness! Loyal customer”

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Posted 5 years ago

“2 orders, arrived on time, competitive price. nothing negative to say.”

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Posted 5 years ago

“Not received what i ordered! No refund no replacement!”

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Posted 5 years ago

“Speaker are brilliant performers for the money.”

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Posted 5 years ago

“Product bought at the best price on the market but delivery was 72 hours late. Excuse was stock exhaustion as a result of Black Friday - which I’m guessing they knew was coming. Needed the headphones by a deadline which was subsequently missed. Refund requested when told of this and informed this would take 3 weeks to action. Disappointing that I didn’t get what I wanted when I wanted it but understand this can happen. It was the rather throwaway attitude to the missed delivery deadline with little or no recognition of the fact that I may have been inconvenienced that was mildly frustrating.”

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Posted 5 years ago

“Best price. Delayed delivery about a week but did notify via email. Overall happy”

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Posted 5 years ago

“Nice price and quick sending. Yet could be a lot more protected for delivery.”

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Posted 5 years ago

“My initial order was lost by Royal Mail but Home Av Direct responded to my email straight away and offered a refund or replacement which was posted next day. Great service and communication.”

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Posted 5 years ago

“Excellent communication, very prompt service and good prices a very good company to deal with”

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Posted 5 years ago

“Best price I could find and quick delivery thanks”

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Posted 5 years ago

“Excellent fast shipment would highly recommend”

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Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

“Really happy with first class product”

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Posted 5 years ago

“Home AV direct let me know that my item was out of stock and would be restocked shortly meaning that it might be slightly delayed in delivery. I did not need a rapid delivery but letting me know was helpful”

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Posted 5 years ago

Home AV Direct is rated 4.8 based on 4,742 reviews