Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,735 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,735 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 6th December 2024

Barry Kavanagh

Home AV Direct 5 star review on 18th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a small issue with the wrong model sent out to me - this happened twice and after kicking up a fuss as it would have been over a week the time I would have received the correct model - they brought it to my house personally that night and swapped it over ! Well done Vee - good customer service - shame you dispatch team let your company down twice before you stepped in to sort what would have been a disaster”

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Posted 2 years ago

“Asked a question about the product which was answered the same day, then ordered it and it arrived next day. Brilliantly”

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Posted 2 years ago

“Super fast delivery and excellent price”

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Posted 2 years ago

“Quickly dispatched and arrived next day as promised. Very happy with the sound from my new sub-woofer. Thank you AV direct.”

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Posted 2 years ago

“Ordered an item (Pro-Ject Tube Box S2) at 13.20 on Thursday 27/10/22 which qualified for delivery the next day as I had ordered the item before 15.00. On Friday 28/10 I emailed Home AV Direct at 16.00 asking why I had not received a delivery update. I then got a load of flannel from one of the support team (Vee) who blamed DPD for the delay and that the delivery date would be Monday 31/10. Home AV Direct provided me with a tracking number. On checking the tracking number I noted that the supply of the item was not Home AV Direct but Henley Designs. When I challenged the contact at Home AV Direct they said that the item was out of stock when I ordered it so Home AV "DIRECT" arranged for it to be sent by Henley Designs. I suggested that in future they might like to be more upfront about the status of an order rather than give a load of flannel. I cannot recommend Home AV Direct.”

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Posted 2 years ago

“highly recommended , well trusted overall”

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Posted 2 years ago

“Purchased a Sonos Arc and wall mount at good discounted prices. The order was received in good time and with no damage. I spoke with a representative before purchase and they were polite and helpful. Would recommend them.”

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Posted 2 years ago

“Very efficient ,very quick, Will not hesitate to use again”

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Posted 2 years ago

“Great service.... all questions were answered before I made a purchase to ensure I was completely satisfied”

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Posted 2 years ago

“Very efficient, the delivery guys were excellent, thank you”

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Posted 2 years ago

“Fast efficient ordering and delivery process”

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Posted 2 years ago

“Sonos roam was good value, and easy to order on the website. Payment was simple. Delivery via DPD worked well, as does the speaker. Pleased with the whole process, thank you Home AV Direct”

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Posted 2 years ago

“Bought an Astell&Kern sp2000t from Home AV Direct! Was able to return it, in new condition as sent to me, under their 14 day policy which is great and gives you peace of mind!!! Was apprehensive sending it back as one always thinks companies will find issues with it in shape or form to reduce the refund but not here! Dealt with Vee throughout this process and she was professional and friendly!! Was was expecting a bit more from the dap tbh, compared to mojo 2 which I think is better to my ears that is and the screen isn't what I'd expect for something cost nearly 2k hence returing it....Still a good dap. All in all great service and would most definitely do business with them again!!”

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Posted 2 years ago

“Fast and precise”

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Posted 2 years ago

“Product delivered quickly, not damage to the boxing or product and very transparent process. Good business.”

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Posted 2 years ago

“Fantastic service! Great communication on a change to my order and received the next day. 100% Professional”

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Posted 2 years ago

“Excellent and speedy service, and great value for money too. Highly recommended!!”

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Posted 2 years ago

“Very happy with the service and next day delivery.”

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Posted 2 years ago

“Excellent service and product, simple operation.”

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Posted 2 years ago

“Good price on the item, delivered promptly, recommended”

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Posted 2 years ago

Home AV Direct is rated 4.8 based on 4,735 reviews