Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,742 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 6th December 2024

Barry Kavanagh

Home AV Direct 5 star review on 18th September 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent quality. At last an earpiece that is soft and remains in my ears. Very good price.”

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Posted 5 years ago

“excellent service, good prices”

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Posted 5 years ago

“When I ordered my Onkyo AV I did not realise that it had been returned by another customer, totally my mistake because it did say that it was an open box, I really should have looked a bit closer before buying, that said I got it with free next day delivery and I have had it for more than a week and everything is working great so I’m happy. I am pretty sure that all that was said on the Website was that it was an open box and no details as to why. I will deal with this company again.”

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Posted 5 years ago

“I called Home AV Direct to confirm if they had stock of the Bose 700 soundbar and 700 subwoofer which they confirmed they did and was ready for dispatch with next day delivery. I placed the order immediately however the order did not arrive the next day. I contacted Home AV to be informed that there was an issue with the DPD delivery and that I should expect the delivery the next day. So 2 days on no delivery arrives again. I call to cancel the order and request a refund to be informed that part of the delivery has been dispatched (soundbar) but no subwoofer and should have the subwoofer after 9th April. Needless to say I laughed at this outfit and informed them I will not accept delivery of part items and to provide me a refund. Refund given and the Bose purchased from another company.”

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Posted 5 years ago

“Fast delivery - secure packaging - good price - highly recommended!”

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Posted 5 years ago

“Overall not a bad experience at all. Will definitely shop again here.”

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Posted 5 years ago

“Great Service, quick delivery, Best price”

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Posted 5 years ago

“Good quality, quick delivery”

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Posted 5 years ago

“Great customer service. Highly recommended.”

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Posted 5 years ago

“Came quick and sounds good.”

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Posted 5 years ago

“Excellent retailer. Fast delivery on the day I requested. Superb.”

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Posted 5 years ago

“Fantastic service they have fully CO operated during the return of the item with the same enthusiasm as they did during the sale.”

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Posted 5 years ago

“Very prompt delivery. Great service . would definitely order from them again.”

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Posted 5 years ago

“My experience was through a good website with a good standard response, via a good delivery company. An UK company and worth supporting.”

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Posted 5 years ago

“One word sum's up HOME AV DIRECT. "EXCELLENT ".”

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Posted 5 years ago

“Excellent...great customer service.”

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Posted 5 years ago

“I ordered a drum kit which said it was available and in stock, my money was taken and I received an email to confirm it had been despatched. The next day I received an email saying it was out of stock! I did receive a full refund but it was a complete waste of time and we had to wait a few days for the refund to go through to be able to order another one. This meant I only just managed to get the new one in time for my Son's birthday and had to pay for next day delivery. Please don't state things are in stock when they are not!!!”

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Posted 5 years ago

“Good and fast customer service.”

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Posted 5 years ago

“Very good value delivery not next day as advertised but could have been couriers fault received goods 3 days later. Many thanks”

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Posted 5 years ago

“Great quick service thanks”

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Posted 5 years ago

Home AV Direct is rated 4.8 based on 4,742 reviews