Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a bit worried about sending an online form to request to amend our holiday, but I needn’t have been. Finn, who then contacted us, couldn’t have been more helpful and accommodating. She went above and beyond to help. It is really refreshing to receive such amazing customer service and I’m really grateful for her help. Thank you!”

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Posted 2 years ago

“Great response from Nathan and matter was sorted instantaneously, great customer service from him”

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Posted 2 years ago

“Good service thank you. Your representative Nathan was very helpful and understanding. I would recommend him for his help.”

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Posted 2 years ago

“No hassle good service very helpful”

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Posted 2 years ago

“Your customer service rep Finn was very helpful.”

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Posted 2 years ago

“FINN as handled my query very well and was most helpful , couldn’t have been better”

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Posted 2 years ago

“Really quick and easy process and got a great deal on my last minute trip Spoke with Nathan on the phone very helpful in getting me what I wanted very pleased with the customer service I received”

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Posted 2 years ago

“All very easy online quick conformation email & a phone call the next day. Great coms 👍”

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Posted 2 years ago

“Recently booked holiday to Cyprus, procedure was very easy! Liked the fact that all extras came up visible and booked Seats on Aircraft with ease. Would definitely use again”

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Posted 2 years ago

“I book my holiday online Sunday evening & paid in full , I never received confirmation but I did receive a phone call the next day explaining to me that I couldn’t have it at the price I was offered so had to pay an xtra £65 which I did pay as I didn’t want any hassle , i then received another call 10 minutes later to say the flights had gone up £70 per person so would need to pay 140 which I refused, I was then told I would have to go on an earlier flight of 7am which I told them I didn’t want otherwise I would just cancel my holiday , the guy seemed annoyed with me but told me ‘I’ll sort it ‘ I then received confirmation of my holiday within minutes. My 5 night holiday was correct but my return flight was booked for Friday instead of the Wednesday which I had already paid for, I made a phone call to let them know what had happened and was told someone would call me back which they never did .the next morning I received an email saying I owed £85 so I rang first thing in the morning when they was open and a lovely lady called Debbie rectified my holiday for me , she was an absolute god send .”

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Posted 2 years ago

Wed sincerely apologise if our service did not meet your expectations but we do thank you for your positive comments regarding our customer care agent, which we will, of course, pass on.

Posted 2 years ago

“Booked a holiday to benidorm. Was easy to use website, I had a bit of a problem which was my fault, emailed customer service who got back to me promptly and sorted the problem out”

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Posted 2 years ago

“Web site easy tou use.Good choice of holidays at competitive prices”

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Posted 2 years ago

“Booked a family holiday online to lanzarote for a week was phoned the next morning from nathan that the holiday had went up 29 pounds a person due to the flight seats going up when they went to book it I accepted that as nathan said they weren't a live site I duly paid the difference because of the quick phone call the next day nathan was very good at taking my booking and sending my confirmation email the only down side I emailed nathan at holiday gems on a other matter about the holiday but got no reply 😢 but on the whole so far do good”

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Posted 2 years ago

“Good selection of holidays to choose from at a great price.”

Holiday Gems 5 star review on 5th July 2022

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Posted 2 years ago

“booked a holiday for 3 at 275pp then got a call the following day advising that the price was increased by £120”

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Posted 2 years ago

“Very easy using website, communication is very good email wise. Had to ring customer service who where very helpful and pleasant, will be using Holiday Gems again and again, thanks ChriS”

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Posted 2 years ago

“Very quick and efficient.”

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Posted 2 years ago

“Very easy booking online great price thank you”

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Posted 2 years ago

“So far so good, booked my holiday very easily in the website and am happy with all so far.”

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Posted 2 years ago

“Nathan was very helpful and provided good information”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,785 reviews