Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jai the travel agent was extremely helpful and patient on the phone with me. Thank you”

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Posted 10 months ago

“Sam was absolutely brilliant at helping me find a holiday, thank you Sam you was so kind and went out of your way to help me”

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Posted 10 months ago

“Thanks for sorting me out Sam”

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Posted 10 months ago

“Generally happy with booking process. However wasn’t very impressed with request for more money after booking was made/agreed. That said after talks, agreement was to honour original booking cost so once again happy.”

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Posted 10 months ago

Hello Mr Daunter, we are pleased to note you were happy with the online booking process but are surprised that if this was the case you were not familiar with how it operated and that you are making an offer to purchase the Package Holiday selected at the price quoted. Firstly and in order to explain, whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case we can see this is exactly what happened. Should we not be able to confirm your arrangements, your order is passed to one of our sales agents who will then investigate and try their utmost to provide you with an identical or near-matched arrangements and we will offer this to you. Ultimately, we applied a discretionary discount as a gesture of goodwill to assist your party and have absorbed the higher costs. At all times, we work within strict company guidelines and always with your interests at heart. We would also like to mention that further details of the aforementioned process are listed throughout the website in our Terms and Conditions to which you duly ticked when you made your online order with us. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review and on balance, once you have had time to digest the above, we would appreciate any amendment you could make to your review which would then be reflective of the service level and experience you had with us.

Posted 10 months ago

“Good service. Had a call back within a couple of hours to confirm details and get holiday booked. Very efficient and friendly. Good price”

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Posted 10 months ago

“Martin was very helpful !! Thank you a credit to you”

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Posted 10 months ago

“Stuart was very helpful and provided me every information. Thanks”

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Posted 10 months ago

“Martin was so helpful. He was really supportive and knowledgeable. Would definitely book through Martin again.”

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Posted 10 months ago

“Sam was extremely helpful when planning my trip to Rhodes! Patient and helped offer her knowledge so I could decide the best place to stay. A great asset to the company”

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Posted 10 months ago

“Martin was very helpful”

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Posted 10 months ago

“Seems to be all good. Holiday not for another 4 weeks but Martin seems to have everything sorted.”

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Posted 10 months ago

“Steven was a great man to deal with and most helpful and very professional”

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Posted 10 months ago

“I spoke who was very helpful and professional he does his job well”

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Posted 10 months ago

“Stuart assisted me with our booking and was polite and helpful. He explained everything clearly and made the experience a pleasant stress free one”

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Posted 10 months ago

“Very helpful and polite and explained step by step thank you”

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Posted 10 months ago

“System had taken a booking without there being enough seats remaining…. Was assured by Stewart not to worry and an alternative were found for the same dates with little effort and stress from myself. Would recommend and use again.”

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Posted 10 months ago

“I booked over the weekend and Stuart got back to me by lunchtime Monday to confirm my booking which I was happy with. Very helpful and polite in the phone.”

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Posted 10 months ago

“Great customer service from Martin. Very pleasant, very efficient. Booking all done smoothly. Thanks Martin 👍”

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Posted 10 months ago

“I have been charged £144.00 on top of the original price of my holiday in that vain I'm not exactly that happy with this. I didn't know I was going to pay extra expenses.”

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Posted 10 months ago

Hello Amanda, thank you for your review. We are disappointed with your comments about the extra charges since you booked on our website and selected the arrangements you wanted. You did not select luggage to be included and the website informs customers that it is an optional chargeable extra. This is in part why your final holiday cost was higher. Additionally, as you are aware the original online order initially failed and when you agreed to book some days later the prices overall had increased. Our website terms that you ticked to accept clarify that our booking system relies on live feeds from our suppliers, brokers and airlines and we are unfortunately not in control of momentary price changes, fluctuations or changes in availability that occur. You appear to have been unaware of the process and we are sorry it was overlooked or you had any different expectation based on previous experiences elsewhere. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review and on balance, once you have had time to digest the above we would appreciate any amendment you could make to your review which would then be reflective of the service level and experience you had with us.

Posted 10 months ago

“Stuart was very helpful and professional.”

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Posted 10 months ago

Holiday Gems is rated 4.6 based on 2,783 reviews