Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly great help to get my holiday booked thanks Stuart for all your help”

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Posted 10 months ago

“Stuart very helpful.nothing too much trouble”

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Posted 10 months ago

“We booked a last minute holiday though holiday gems. Martin was really helpful and informative when he called to confirm the booking and travel arrangements. Thank you!”

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Posted 10 months ago

“Excellent service, friendly and knowledgable! Problem resolved whilst on the phone, stress free!”

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Posted 10 months ago

“Brilliant! Answered the phone straight away and was very helpful in sorting the query! Couldn’t be more straight forward!”

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Posted 10 months ago

“The advisor Martin was very helpful and sorted our requests to our satisfaction as it is our first time using holiday gems”

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Posted 10 months ago

“Simple and well explained process which was explained well. An excellent service, Martin was friendly, knowledgeable and helpful.”

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Posted 10 months ago

“If you had confirmed the holiday at the time of booking the price would have been the same price but to only call three days later course the price would increase so we had to change hotel to manage our budget. This is a con in reality to the consumer. Call handler was good but will never recommend you or use you again.”

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Posted 10 months ago

Hello Mr Sykes, thank you for your review. We must categorically deny the allegation that our process for your booking was a con. You ticked to accept the terms and conditions which warn that it may take up to 72 hours or longer to confirm arrangements with the suppliers at the price offered. Whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same. Should we not be able to confirm your arrangements, your order is passed to one of our sales agents who will then investigate and try their utmost to provide you with an identical or near-matched arrangements and we will offer this to you. It is then up to yourself to proceed or not with the new arrangements at the cost that does suit your budget. We regret that this experience will result in your not booking with us again since we have always been open about the process.

Posted 10 months ago

“Booked a holiday with holiday gems great company and Martin the adviser I spoke to was very informative and helpfull”

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Posted 10 months ago

“Very easy to navigate on the website and fairly priced”

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Posted 10 months ago

“Very helpful via phone - provided good guidance and advice”

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Posted 10 months ago

“Great service prompt call back and clear instructions from Martin thank you”

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Posted 10 months ago

“I needed to cancel and Martin was great and going through the process with me. Thank you!”

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Posted 10 months ago

“Had a problem , my mistake with the booking to be honest , couldn’t be more helpful and sorted it for me”

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Posted 10 months ago

“Happy with service and transaction”

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Posted 10 months ago

“Smooth and enjoyable booking experience. Very happy with the clarity of the website and the ease of making our reservation. Your colleague Stuart was a pleasure to do business with.”

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Posted 10 months ago

“Stuart was an amazing help and very friendly.”

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Posted 10 months ago

“Huge thanks to Stuart who finalised my booking today, very thorough, cheerful and helpful! Thanks again!”

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Posted 10 months ago

“Fantastic customer service by Finn Griesty. We are repeat customers with Holiday Gems and wouldn’t go anywhere else. Very professional and great attention to detail and holiday package prices hard to beat. The whole booking process was very smooth and wasn’t rushed and Finn was able to answer all my questions and provide all the details that I needed. She is a real asset to your company. Well done Finn.”

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Posted 10 months ago

“After a mix up with the booking i had to contact the team to rebook the same holiday but on a different date they helped me get it all sorted in the end”

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Posted 10 months ago

Holiday Gems is rated 4.6 based on 2,783 reviews