Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found Stuart to be Very helpful, pleasure to speak with him Thank you”

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Posted 3 months ago

“Stuart was Very helpful and informative. Explained everything well”

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Posted 3 months ago

“Stuart was very friendly and organised our holiday quick and efficient for us”

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Posted 3 months ago

“Stuart went above and beyond my expectations. Great customer service. Thanks again Stuart.”

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Posted 3 months ago

“I had a query I need answered. I received a call from Stuart, he was very helpful, resolved my question and finalized my booking with ease.”

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Posted 3 months ago

“Martin was very helpful.”

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Posted 3 months ago

“Very professional easy and quick”

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Posted 3 months ago

“Martin Was extremely helpful, I had never booked before, So was very nervous booking online myself, he really went out of his way to make sure everything was done swiftly and even called back with all the confirmation.. my worry was like it never existed thank you so much Martin.”

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Posted 3 months ago

“Very good, Everything was made clear to me”

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Posted 3 months ago

“Great holiday company offering brilliant holiday packages at a low cost with excellent customer service.”

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Posted 3 months ago

“Stuart was really helpful confirming our holiday booking. Really friendly guy.”

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Posted 3 months ago

“Overall all very happy although was disappointed that the room we thought we had reserved was gone which then affected the price and outcome of our overall booking. Martin however called and did his upmost to help with the situation and resolve as much as he was able - great help”

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Posted 3 months ago

“Very good service from Stuart, he was friendly chatty and did everything he could to get my holiday sorted and for a good price. The only downside is waiting a day for the holiday to be confirmed.”

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Posted 3 months ago

“Excellent communication , easy to deal with , a pleasure to speak with Stuart , first time dealing with you and won't be the last . Thank you . 👌”

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Posted 3 months ago

“Process was smooth and easy,Martin was great.the only thing I didn't like is that I needed to pay extra on the amount that was already paid and that is then not the price that was advertised. That is why I gave 4 stars”

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Posted 3 months ago

“Martin, was a pleasure to deal with, polite, courteous, and very helpful.”

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Posted 3 months ago

“Martin was excellent - helped us pick a holiday that was right for us at a great price. Thanks!”

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Posted 3 months ago

“Never had a problem with Holiday Gems always good value and reliable . Staff are very polite I spoke with Sam and Lily today 😊”

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Posted 3 months ago

“Stuart was very helpful and knowledgeable and very polite infact he was perfect. Thanks again start. Defo book with you again”

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Posted 3 months ago

“Stuart called to reconfirm my holiday that I booked yesterday. Was lovely and pleasant and took an interest in my holiday. Thanks for finalising it all for me. 10 months and counting x”

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Posted 3 months ago

Holiday Gems is rated 4.6 based on 2,783 reviews