Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always come back to Holiday Gems Excellent service Nathan went the extra mile as I’m not the best on a lap top & he explained everything perfectly.Very polite & helpful”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Representative very helpfull”

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Posted 1 year ago

“Sameer was very helpful in finding the perfect holiday for us and made the whole booking experience smooth, we thank him for his patience and professionalism.”

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Posted 1 year ago

“Polite, Fast and efficient”

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Posted 1 year ago

“I found it easy to book and like the fact that it included everything (flights, hotel, transfers, luggage & seats on the plane). Also even the call from the lady from the centre to confirm was very helpful and friendly. Overall l had a very pleasant booking and am now looking forward to my holiday. Thank you.”

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Posted 1 year ago

“I have been dealing with Nathan regarding my booked trip. He was so helpful and professional! You should be proud to have such employee in your team! Kind Regards Jurgita”

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Posted 1 year ago

“Easy way to make arrangements for a holiday. Would be even easier while AI powered.”

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Posted 1 year ago

“Got a real bargain. Thanks Nathan we had a lovely week 😊.”

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Posted 1 year ago

“Holiday Gems have been great as usual 4th time of using them . Great prices ,polite and quick. Nathan was great polite and checked everything. Thank you alan & Angela”

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Posted 1 year ago

“Great company no problems booking. great help from Stuart very knowledgeable”

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Posted 1 year ago

“Payment portal problematic as payment did not go through first time. Then I had 3 confirmation emails so I was worried three payments were taken. All good apart from that technical glitch”

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Posted 1 year ago

“Martin contacted me promptly after I booked on line. He was very helpful and made sure the booking details were all correct.”

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Posted 1 year ago

“Booked a holiday and the the price increased by £120”

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Posted 1 year ago

Mr Pugh many thanks for your review and we’re sorry you feel we did not meet expectations. Firstly and in order to explain, whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case we can see this is exactly what happened. When you make a booking with us and prior to the point of actually confirming the arrangements for you, we “ring fence” the amount from your payment method although, and critically, we do not debit your payment type and it is only held within your account until the point of us confirming your chosen arrangement and ourselves obtaining the relevant confirmation codes from our suppliers, brokers and airlines. Should we not be able to confirm your arrangements, your order is assigned to one of our sales agents who will then investigate and try their utmost to provide you with identical or near-matched arrangements and we will offer this to you. It is then up to yourself to proceed or not, with the new arrangements. If you do not wish to proceed, we cancel your order down and release the “ring fence” amount for you. We also note in your case, you decided to proceed with the alternative and your payment type was therefore debited. Please note, our sales agent will always try to obtain the same, similar or cheaper pricing for any alternative arrangements found however, this may not be possible as once again, we are simply not in control of pricing, yield changes and availability of our suppliers, brokers and airlines. At all times, we work within strict company guidelines and always with your interests at heart. We would also like to mention that further details of the aforementioned are listed throughout the website in our Terms and Conditions to which you duly ticked when you made your online order with us. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review and on balance, once you have had time to digest the above, we would appreciate any amendment you could make to your review which would then be reflective of the promised service level and experience you had with us.

Posted 1 year ago

“Nathan was lovely, very friendly and helpful, nothing was too much trouble for him, he made my booking very enjoyable , would certainly recommend Nathan to my fridnds”

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Posted 1 year ago

“Excellent customer service”

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Posted 1 year ago

“1 star is too much for the rate Please avoid avoid avoid form this Company I was a regular customer with you, if you review your record you see I had previously Holiday with you. But I will never do it again. I had another issue with my previous Holiday and I did not get a lesson. Unfortunately, I did the same mistake to book a holiday with you. 1- your advertised price is not much for what we booked. 2- Your price is much high for the Hotel and package 3- the Holtels you included in your package is rubbish 4- you telling lie not the truth during the booking 5- stealing money”

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Posted 1 year ago

Hello Mrs MUHAMADSALH SAEED, we regret you place such a low review and content about your booking experience, not least since you booked online on our website and selected the hotel yourself. We would expect customers research themselves before booking to ensure a property meets requirements. We only booked the hotel at your request. We have subsequently given you information about amending that if you wish. Turning to the price of the package, you had a choice not to proceed if you did not agree with any price but have in fact been booked at the price you wanted, so this comment is confusing to us. We further deny any lies or that money has been stolen as you claim and would suggest that this comment is removed since it is libellous.

Posted 1 year ago

“The website was easy to use.”

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Posted 1 year ago

“Martin was very efficient and helpful and sorted our booking very promptly.”

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Posted 1 year ago

“Was having problems with the online booking.The customer care team went above and beyond to help. I have booked with them before without any problems.”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,783 reviews