Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,784 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good! Won't know til we return. Very helpful staff and a good price holiday bagged.”

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Posted 2 years ago

“Always prompt with the booking no extras quoted exactly the amount purchased happy with all my bookings for my holidays”

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Posted 2 years ago

“Once you have tried the rest try the best, Holiday Gems, you won’t be disappointed. If they can’t get you a good deal you can be sure that there aren’t any anywhere.”

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Posted 2 years ago

“Fast response from enquiry to confirmation. Transfer no problem. Hotel fine. I hope the pickup from the hotel is smooth. Used Loveholidays in July for Costa Brava. Return transfer a nightmare, no email to hotel whatsoever. Very poor English on phone.”

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Posted 2 years ago

“Choosing and booking was easy on the website, with all options as you proceed through it. Recommend this site for anyone booking a holiday. Confirmation almost immediately. All documents emailed to me within 48 hours.”

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Posted 2 years ago

“Reviewing recent customer service following booking our holiday; With thanks to Nichole who was amazingly helpful and speedy in her responses, they alleviated any concerns I had of booking through an online TA. The couple of things that were missing/incorrect on the initial booking confirmation were easily rectified. The website says expect response up to 5 days however i had all correspondence within 24 hours of my contavt. I was really pleased with Nicholes' help and super excited for our holiday!”

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Posted 2 years ago

“I'm happy so far until I go to the holiday then I will be able to give full details”

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Posted 2 years ago

“Very polite and helpful.”

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Posted 2 years ago

“Nathan was so helpful in booking my holiday. I was so stressed out as we had left it till the last minute but not only did he manage to book my holiday he also managed to get me a better deal. I will definitely be calling him again as I need to book a honeymoon in October. Thanks Nathan”

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Posted 2 years ago

“Excellent customer service by Geraldine, fast & easy booking very happy thank you.”

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Posted 2 years ago

“Website doesn’t give all the facts. It’s assumed you know everything.Prices just to reel you in. Holiday cost us nearly £200 more than advertised. Complained and was promised a review. Still waiting.”

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Posted 2 years ago

Hello Paul, we are sorry if you found the website process unclear, our terms and conditions of use do cover all aspects and you should continue to approach the team with whom you addressed your query if you have not yet had a response.

Posted 2 years ago

“Easy online booking”

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Posted 2 years ago

“Great holiday booking experience. Lovely customer service from Geraldine who rang back the next day to confirm the booking, will definitely use Holidaygems again in future!”

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Posted 2 years ago

“Stuart at holiday gems is a credit to your company second time I have booked with him always does his best to help me with any questions I have top man”

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Posted 2 years ago

“Managed to get destination I wanted at price I couldn't find anywhere else.A human phoned me to confirm which is reassuring. Excellent.”

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Posted 2 years ago

“Firstly, I was not very familiar with ‘Holiday Gems’ as a holiday finder. But I can honestly say that from the moment I booked my holiday online, and being a family with a disabled child requiring additional needs, special assistance and room bookings, Holiday Gems have been fantastic. Really looking forward to our family holiday and hope all goes as well as the booking and contact we have had so far with the customer care team at Holiday Gems.”

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Posted 2 years ago

“I found a holiday with your company when I rang was told you would ring me back this didn’t happen and so I had to book online”

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Posted 2 years ago

“I have used holiday gems 4 times now for a quick cheap weeks holiday And they never fail to let me down”

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Posted 2 years ago

“Could not be more helpful everything went like clockwork Thank you Holiday Gems & Stuart especially”

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Posted 2 years ago

“This was the second time that I have used HOLIDAY GEMS I went to Malta in May for 2 weeks and everything went so well,flights on time at Luqa airport,chap waiting for me with my name on a large card he took my case and off to my hotel. I had the same service on my return trip.Most satisfactory all round.”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,784 reviews