Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,784 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Holiday Gems before with no problems but this time trying to change our holiday was a nightmare. No one to talk to- no reply from the website or email. Eventually I managed to get a lovely girl called Finn who sorted me out.”

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Posted 2 years ago

“Had a little problem when booked with no room available, but Geraldine was very helpful put that right at an extra cost of £78.00, got conformation no cases where booked spent 2 days trying to get through to customer service left messages no one even had the decency to get back, so as no help we have had to pay at airport £60 a case that is just there when booked it said cases in the deal nothing was asked or explained so not how I like to travel never had problems in 55 years of travelling before been told we will have a nice room, so just hope we enjoy our holiday thank you”

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Posted 2 years ago

“I saw the same holiday with the same airline but on Holiday Gems for £600 cheaper. I'm so happy.”

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Posted 2 years ago

“Easy to use website followed by confirmation telephone call. Slight hiccup with hotel but resolved by polite telephonist”

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Posted 2 years ago

“Payment timed out on website, no confirmation on credit card app. Payment taken anyway. Holiday gems say unfortunately to cancel holiday would I cure full costs. Should of trusted the reviews as you can not get hold of anyone on the phone and the email responses are so slow! Looks like we will be going o. The holiday but I wouldn’t recommend this company to book with as they have zero customer service.”

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Posted 2 years ago

Hello James, whereas we cannot comment on the content of your credit card app, the method of payment detail was submitted by you when placing the order and as it did fulfil immediately so the funds were captured. This is explained in the terms of booking that you ticked to agree to when placing the order. The paperwork was then sent to you confirming your booking. We are sorry if you feel there was delay in responding to any enquiry about this, but our customer service team did so within the auto reply timescales advised.

Posted 2 years ago

“Booked online for next year they rang me the next day to confirm everything brilliant 👏”

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Posted 2 years ago

“Had never heard of them but they were excellent. Although an online agent there were agents to speak to and help. Compared to the opposition for this particular hotel, Thomas Cook, they were massively superior.”

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Posted 2 years ago

“Hi - I found it easy to book my holiday on your website, but when it came to my logging onto my flights with Jet2 to provide passport details and check ini, there was no hold luggage booked, even though your confirmation email and my eticket showed that I had booked 1 suitcase. I phoned customer services today and they said they would rectify it and it should show if I log on tomorrow. I'm glad I tried to add my details early - if I had left it closer to my departure date of 9 September this could have caused an issue.”

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Posted 2 years ago

“Spoke to David who explained everything about the holiday that we had booked. Very friendly and efficient.”

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Posted 2 years ago

“Disgusting want a refund as couldn’t go on holiday n had contact my bank lost all my money if u don’t refund”

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Posted 2 years ago

Tracey we are sorry you could not go on holiday but you are not automatically entitled to refund with us, not least when you inform us after the holiday should have commenced. Your travel insurers should be contacted in this case. The terms and conditions of your booking advise that no refund is due within 33 days of departure.

Posted 2 years ago

“Very quick and fast at responding and sorted out extra for us. Geraldine was very good at explaining everything in detail. Would highly recommend to book through her.”

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Posted 2 years ago

“Booked with no problems.”

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Posted 2 years ago

“This holiday was a complete scam. We bought a 4 star all inclusive with a family room. What we got was a 2 star hostel with 4 single beds pushed together that were broken and an all inclusive package where you don’t even get bottled water. Made a complaint with in hours but still not resolved. This holiday was mis sold to me as the description wasn’t accurate.”

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Posted 2 years ago

Katie we are sorry to hear about your experience but it is not correct that we have refused to help. We did interact in the matter and will address your formal complaint including the refund that has been agreed.

Posted 2 years ago

“Fantastic and efficient service Best prices and cheaper all round for same hol elsewhere Fandabioso 👍😘”

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Posted 2 years ago

“I found the people i spoke to could not do enough will be booking again next year”

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Posted 2 years ago

“Have booked with Holidaygems before and always prompt easy booking”

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Posted 2 years ago

“First time to use HolidayGems already has red flags with quoted prices on website which is not the price on booking confirmation.”

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Posted 2 years ago

“Very good service What puts you above all the others is you are fair in price and you have a number to call if there are problems on line as I’m 60 and not to good on computer so this is good keep it up please”

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Posted 2 years ago

“Excellent,efficient and friendly service. Thank you Geraldine”

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Posted 2 years ago

“Still no detail or confirmation? Expecting 72 hours after booking”

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Posted 2 years ago

Byron this has been emailed already on 22nd to the email address you provided. Please check your junk/spam mailfolders since it perhaps has filtered there. We will arrange resend as well.

Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,784 reviews