Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,784 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always been a wonderful experience, Nathan was on the ball and very helpful 😀”

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Posted 2 years ago

“Have always used Holiday Gems to book our holidays as the staff are always polite and very helpful. Booked with Nathan today and yet again another great member of staff.”

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Posted 2 years ago

“Website is good.booking forms are easy to complete and excellent response from the agents.”

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Posted 2 years ago

“Easy to use site and competitive pricing. Only grind is the processing fee charge on any payment made.”

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Posted 2 years ago

“Extremely good service”

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Posted 2 years ago

“Went with this company this year with no problems. Holiday and flights all good. Have just booked with them again for next year for the same holiday, they phoned me and up graded the baggage allowance for the homing flight so we have the same on both flights.”

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Posted 2 years ago

“Very happy how quick and easy it was to book a holiday and very helpful on the phone”

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Posted 2 years ago

“I found Holiday Gems site interesting full of offers and user friendly. I managed to book a holiday for 2023 to Canada (Niagara Falls) flights and Hotel Accomodation in a large room B&B at a reasonable price with direct flights from Manchester UK 👍. I did receive a phone call within 24 hours as there was a slight change to the hotel room, this was handled in a friendly professional manner and was succesfully dealt with. The only drawback I found was that it was marketed stating to pay approx a third deposit to secure the holiday and as soon as I promptly received a confirmation email the full balance was due straight away which surprised me for a holiday due in another 8/9 months time 🤨! I have raised this as a query and the extra £4-£5 processing fee which was added to the balance when I came to pay online (which was not stated previously), as yet I have not received a reply 👎. I have paid the full balance and have again promptly received my confirmation email stating my balance is paid in full👍. Just a pity that I have not received a prompt reply to my enquiry👎. It is my first time as a customer of Holiday Gem and 🤞 it will ultimately be successful as I'm looking to book further holidays through them.”

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Posted 2 years ago

“Extremely efficient booking system, great communication. 100% happy”

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Posted 2 years ago

“Extremely efficient booking system. Courtesy call from an agent soon after. Great experience, will use again!”

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Posted 2 years ago

“Just booked a holiday and so far so good, all documents received by email with clear instructions.”

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Posted 2 years ago

“Quick and easy no fuss it’s not my first time booking with holiday gems and will not be my last.”

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Posted 2 years ago

“Picked destination, chose flight & hotel, booked transfer. Paid & job done.!! Excellent.”

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Posted 2 years ago

“Hi everything was really quick and simple to understand using the website, shortly after booking a member of holidaygems (Nathan) called me and noticed i wasnt getting the best offer possible and allowed me to alter my offer to the best one and saved me quite alot of money. Surely be using this site to book again in the future.”

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Posted 2 years ago

“First time using holidaygems Geraldine was amazing helped me with everything even down to emaiing the hotel for me 😊 would definitely use again”

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Posted 2 years ago

“Would never use them again! My flights were changed without me knowing, then they kept making mistakes with my transfer pick-up times, I called them 4 times to tell them it was incorrect. In the end I called the transfer suppliers directly to sort it out!”

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Posted 2 years ago

We have requested a call back from our customer service team as we are unable to investigate and address the issue in this format. We apologise if our service did not meet your expectations in this instance.

Posted 2 years ago

“Fantastic service and Geraldine has amazing customer service skills nothing is too much bother has helped me from the start of contact.”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“Easy to book and uncomplcated follow up instructions. Had a courtesy call from a real human being and pleased with the fact that I havent been bombarded with "special offers"”

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Posted 2 years ago

“We were having an awful time as Wizz air had over booked the flight and we were denied boarding. With no other flight to our destination that day we had to find a completely new holiday destination and package flying out that day. We called holiday gems and spoke to Martin who was brilliant and helped us book a holiday leaving in the next few hours. He even called a couple of times to make sure we had hit the covid test we needed and made the check in and we’re in our way. Very grateful to Martin for all his help, he was the kindness we needed on such a stressful and upsetting day.”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,784 reviews