Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good choicees and prices on the site, I struggled a bit with the site going forward with the booking it was very stressful. At that point”

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Posted 1 year ago

Hello Caroline, thank you for your feedback. If there is a particular aspect of the website you wish to highlight our customer service team are the right department to take onboard your comments and address or arrange for internal investigation.

Posted 1 year ago

“Nathan was very helpful and great to chat to.”

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Posted 1 year ago

“Really good experience using your service its not our first time and as the other times everything was so easy to use and we found the holiday we wanted and price was vary reasonable.”

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Posted 1 year ago

“We booked our holiday at ease, a pleasure to book with you”

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Posted 1 year ago

“This is the second time we've used Holiday Gems. The first holiday was great and was miles cheaper than elsewhere. The second one I've only just booked so can't comment on the whole p[acakge as such. What I loved about HG is: - The site's filters allows you to be really picky - The prices are great - The flight options are really good and changing them for a nearer airport, for example, is a cinch - Great choice of hotels - I'd never thought about booking in the resort we're going to in Gran Canaria before seeing it on there - And did I mention the price???? Miles cheaper that Jet2!!”

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Posted 1 year ago

“Have used holiday gems for several holidays, and they always seem to have really good deals, Always been impressed with the service as well.”

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Posted 1 year ago

“Easy to book . Monthly payment plan is ideal for paying the holiday”

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Posted 1 year ago

“Great service really helpful and made it easy to book”

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Posted 1 year ago

“Very helpful”

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Posted 1 year ago

“Fantastic”

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Posted 1 year ago

“Great service and prices. Booked flights, hotel and transfers all together. Flight delayed, holiday Gems emailed changes immediately. Transfer great info and spot on.”

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Posted 1 year ago

“Samer was very helpful & talked me through all the booking as I'm not very good with tech 10/10 customer service would definitely use again”

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Posted 1 year ago

“Booked twice now with Holiday Gems, Great prices and fantastic customer service. Will use again!”

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Posted 1 year ago

“Fantastic service from Samir. Very helpful”

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Posted 1 year ago

“Very easy to use the sight and safe booking.”

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Posted 1 year ago

“Most of holiday booking was great. Transportation from airport in Tenerife to hotel was disgraceful. Firstly, our coach failed to show up, so we were shunted on to another coach. Several people were dropped off at their hotel front BUT when our hotel was called we were dumped off with all our luggage at roadside. I asked where our hotel was and I was pointed across 3 road crossings and told our hotel was then behind another large hotel. After struggling across the 3 crossings, we had to walk the full length of the large hotel and turn down a road on the right to find our hotel whilst asking other people for help to find our hotel. We found this quite distressing and completely unacceptable. I would like a response please.”

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Posted 1 year ago

Mrs Dunn we are sorry to hear of your experience but this is not the platform to address the matter. We have a formal complaint process which allows investigation with the relevant suppliers in order to provide accurate response and outcome. We trust you have followed that course of action to receive reply.

Posted 1 year ago

“Good service”

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Posted 1 year ago

“The score is based on my online booking, based on the staff it would have been a 5/5. I booked online Friday night but I booked the wrong flight, I tried to call straight away but you were closed, I emailed immediately but by the time you opened the following day, the flights had been confirmed. I did speak to customer services and they tried to rebook the flight I needed but the cost was an extra £170.06 which I simply cannot afford. Had I booked over the phone, as I have done in the past, all the information would have been confirmed back to me at each point and this would not have happened. I'd have the flights I wanted at no extra cost.”

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Posted 1 year ago

Mrs Welch we are sorry you booked incorrectly and that you did not appreciate how the online order system operates which is clearly advised in the terms you accepted. The email sent from the system did confirm 'your reservation is now complete' as elements including the flights were booked so charges to amend would apply. Our website is available 24/7 to allow booking at any time for convenience but in doing so the responsibility for any information submitted or accepted is with our customers.

Posted 1 year ago

“Customer service isn’t the best ( if anything ) really hard to talk to someone, the number you get given is a premium number , and they leave you hanging on the telephone ( on purpose )”

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Posted 1 year ago

Peter we are disappointed to hear this and will ask for our customer service team to pass us comments about this so we may respond accurately to this review.

Posted 1 year ago

Peter we understand you have now been contacted and the situation clarified including that you were using an old telephone number for contact to us. We no longer have premium numbers and our calls are charged at local rates (depending on provider). We trust this now satisfies for you.

Posted 1 year ago

“Just booked yesterday and all seems great . I had a query while at work and was on hold and diddnt have time to wait . I rang back later and promptly sorted out my query . Then a little later got a call back saying they missed my call . This has never happened ever before so up to now they are looking like my new go to holiday company”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,783 reviews