Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.59

4.6 Rating 2,608 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,608 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was very happy with the service provided with from Sam I booked a holiday at short notice and Sam was very helpfull”

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Posted 1 month ago

“Sam was very friendly and helpful with my booking. She is going to request a sea view room as I wasn't happy with being told the holiday going to cost me over £90 extra than what I paid for.”

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Posted 1 month ago

“We had a small problem but it was quickly sorted out.”

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Posted 1 month ago

“Stuart was so helpful ,i would say he was a very polite and well mannered gentleman and holiday gems should be honoured they have such a lovely guy working for them 👍👏🏻”

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Posted 1 month ago

“Easy website to use Stuart was very helpful”

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Posted 1 month ago

“Stuart was an absolute star! Knowledgable, super efficient, problem solver (exploring flight combinations) and really kind and reassuring as it was a last minute booking so I was anxious about getting it all sorted. Thank you Stuart - is definitely recommend people use Holiday Gems in future.”

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Posted 1 month ago

“Stuart carries out his work in a very friendly, personable and efficient manner.”

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Posted 1 month ago

“This is my first purchase from Holiday Gems. I used to use "love holidays" app from years but holiday gems found cheaper price for me. Next day after booking my holiday, agent contacted me and I was informed that I have to pay higher price for my booking. I never had a situation like this that price which I was agreed yesterday been changed day after. Despite of professional attitude of staff, Martin was my agent, I am not happy from outcome.”

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Posted 1 month ago

Hello Robert, thank you for your review and we're sorry you feel we did not meet expectations. Firstly and in order to explain, whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case we can see this is exactly what happened. When you make a booking with us and prior to the point of actually confirming the arrangements for you, we “ring fence” the amount from your payment method although and critically, we do not debit your payment type and it is only held within your account until the point of us confirming you chosen arrangement and ourselves obtaining the relevant confirmation codes from our suppliers, brokers and airlines. Should we not be able to confirm your arrangements, your order is passed by one of our sales agents who will then investigate and try their utmost to provide you with an identical or near-matched arrangements and we will offer this to you. It is then up to yourself to proceed or not with the new arrangements. If you do not wish to proceed, we cancel your order down and release the “ring fence” amount for you. We also note in your case, you decided to proceed with the alternative and your payment type was therefore debited. Please note, our sales agent will always try to obtain the same, similar or cheaper pricing for any alternative arrangements found however, this may not be possible as once again, we are simply not in control of pricing, yield changes and availability of our suppliers, brokers and airlines. At all times, we work within strict company guidelines and always with your interests at heart. We would also like to mention that further details of the aforementioned are listed throughout the website in our Terms and Conditions to which you duly ticked when you made your online order with us. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review and on balance, once you have had time to digest the above we would appreciate any amendment you could make to your review which would then be reflective of the service level and experience you had with us.

Posted 1 month ago

“Excellent customer service I have received. Martin is very professional, efficient, attention to details and polite.”

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Posted 1 month ago

“This will be my 3rd time booking with Holiday Gems, fantastic service. Stewart guided me through my booking and was efficient, friendly and professional. Stewart made me feel that my holiday booking was in safe hands.”

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Posted 1 month ago

“Stuart very helpful today 5 stars.”

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Posted 1 month ago

“Stuart helped me today book my holiday he was very friendly and helped me through it all. He went the extra mile.”

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Posted 1 month ago

“Dealt with an agent called Sam who was very helpful and very patient, I would highly recommend”

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Posted 1 month ago

“Martin was such a friendly guy and he sorted out everything that we wanted. We definitely use the company again”

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Posted 1 month ago

“Martin provided excellent customer service from the beginning to the end… very happy customer here.”

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Posted 1 month ago

“Just booked a holiday with Holiday Gems and the whole process was taken care of excellently. Martin is an absolute star, he made sure everything was booked according to our preferences. Thank you.”

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Posted 1 month ago

“Really easy to find what you want and make a booking, Sam was really helpful when she called to confirm everything and sent my documents straight away.”

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Posted 1 month ago

“Sam the agent was fantastic with my booking highly recommended”

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Posted 1 month ago

“Very good service”

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Posted 1 month ago

“Please let me say Martin was very helpful and no question no matter how trivial was answered very prompt, his knowledge was very good, I must say well done Marrtin and many thanks for your help”

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Posted 1 month ago

Holiday Gems is rated 4.6 based on 2,608 reviews