Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my concerns regarding the availability of a flight and had researched various travel companies including EasyJet direct - I call Gems rather than book on line to be reassured the flight details were correct. Stuart was extremely thorough and went through the booking step by step - excellent service!”

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Posted 3 months ago

“I have just spoken to Stuart at holiday gems to check my booking details what an excellent service from him definitely a credit to holiday gems thanks again from Mark Haigh”

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Posted 3 months ago

“So far so good. I m new to this company”

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Posted 3 months ago

“This is the first time I have booked with holiday gems , I spoke to sam at customer service and she was very helpful with my booking.”

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Posted 3 months ago

“The website is clear and allowed me to browse for good value holiday deals. An attractive package to Turkey was available and a good flight was chosen. When confirming the deal by phone, unfortunately it was necessary to pay an extra £41 because the room had to be rebooked. However the overall cost still seemed reasonable. Over the phone the staff were very professional and well organized. The email correspondence was also very clear with package details that could be printed out. Martin, the agent, was helpful focussing on the important travel instructions to follow. There is a telephone customer services number that is available 7 days a week. I got through promptly and it was a local rate line. They can also offer support via email.”

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Posted 3 months ago

“Martin has made booking my last minute holiday a pleasurable experience!!! I cannot thank Martin enough for all he has done getting my holiday booked! Thank you so much!”

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Posted 3 months ago

“Really easy to book with easy gem highly reccommend hardly had to do anything (Martin )”

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Posted 3 months ago

“I spoke with Sam who went out of her way to ensure the deal we found online stayed at the same cost after a slight price increase so was really helpful”

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Posted 3 months ago

Hi Jack Battle, thank you for your review. We're so pleased to hear that you were happy with the customer service you received during the booking process and we will certainly pass your lovely feedback on! We would be ever so grateful if you would consider improving your review score in order to truly reflect the level of service received :)

Posted 3 months ago

“such a great help. excellent customer service from Martin”

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Posted 3 months ago

“The person I spoke to was martin he was very polite and helpful in others words professional in his work. No problems whatsoever.”

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Posted 3 months ago

“Holiday gems was very straightforward,Martin phoned with all details of holiday that was booked , explained what to do ie transfers , printing of boarding passes etc very informative”

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Posted 3 months ago

“We have booked with holiday gems now for over 10yrs now and couldn't fault them,always friendly service and always guaranteed everything we've requested”

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Posted 3 months ago

“Quick and easy booking process and payment system. Martin was really helpful and explained everything. Thank you!”

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Posted 3 months ago

“Martin was extremely helpful excellent communication skills and very friendly. Made the booking process simple and easy to understand.”

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Posted 3 months ago

“Lovely dealing with Stuart today”

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Posted 3 months ago

“Great customer service by Martin today very helpful”

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Posted 3 months ago

“Stuart was super helpful 10/10 amazing service, thanks very much for your help!! Very clear and understanding :)”

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Posted 3 months ago

“Stuart phoned earlier to complete the booking and was very helpful and pleasant . Thanks again .”

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Posted 3 months ago

“Very easy to book and great aftercare Martin was a great help and very enthusiastic about our holiday”

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Posted 3 months ago

“Had a card payment problem, Sam was very helpful.”

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Posted 3 months ago

Holiday Gems is rated 4.6 based on 2,783 reviews