Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was an issue regarding our booking, Edward explained everything in full, was very professional and friendly. Our phone call took less than 20 minutes to ensure everything was sorted out and correctly booked.”

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Posted 4 months ago

“I bought a holiday and paid in full and recieved a call to say I need to pay extra after speak to Sam she managed to get the holiday on the agreed price”

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Posted 4 months ago

“Had a call after booking our holiday to say there was a price increase after speaking with Sam she managed to get the increase taken off Thank you”

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Posted 4 months ago

“Very helpful and polite and sorted last minute holiday out quickly”

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Posted 4 months ago

“Great service - there was a mix up our end with the booking because I was rushing and distracted by my toddler and Edward was so helpful and reassuring changing it to the correct hotel with no hassle. Thank you.”

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Posted 4 months ago

“Excellent service from Stuart when booking today, very friendly and helpful”

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Posted 4 months ago

“Stuart was very efficient and professional. Explained everything clearly and was very helpful.”

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Posted 4 months ago

“Edward was very helpful and friendly solved my issues with my online booking. He was very clear and concise about the finer details and made it an enjoyable experience.”

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Posted 4 months ago

“Martin was very helpful, and polite very easy to talk to”

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Posted 4 months ago

“Very good spoke to martin and he did everything very nice to speak to”

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Posted 4 months ago

“I Spoke to a young lady named Sam. She was very polite and friendly. Went through everything and was sorted very quickly. Couldn't have gone any better.”

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Posted 4 months ago

“Booked holiday over the phone with Martin who couldn’t of been anymore helpful, very informative and thorough re going over booking details as well as very friendly”

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Posted 4 months ago

“Edward was excellent got me sorted with a great holiday with only 10 days noticed. Fantastic service. I've used on the beach for my last 15 holidays but will be using Edward at holiday gems going forward for his personal expertise and prompt service.”

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Posted 4 months ago

“I booked my holiday before reading the reviews, within no time at all, Stuart called me to confirm all the details, & to reassure me of everything, he had fantastic customer service, & put me at ease straight away . Thank you Stuart, I am looking forward to surprising my husband & family with this holiday for Andy’s 60th birthday”

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Posted 4 months ago

“Great price and a friendly and usable website.”

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Posted 4 months ago

“Edward was very helpful and knowledgeable and sorted out exactly what I wanted for my holiday”

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Posted 4 months ago

“Stuart was very helpful run through my itinerary”

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Posted 4 months ago

“Stuart is an absolute credit to your company, very helpful and compassionate, was a pleasure to book my holiday with and would definitely use you again”

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Posted 4 months ago

“Martin was my advisor, couldn’t of helped anymore than he did, courteous and polite that went the extra mile to make sure we got the best deal possible and provided us with documents all in a very timely manner and came back to us with a phone call to confirm everything as planned couldn’t of been more happier with the excellent service provided. Thanks and keep up the good work, it’s appreciated 👍”

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Posted 4 months ago

“Stuart was really helpful. Put my at ease with no pressure - I’m booking a solo flight so this was a big decision for me. But he was really helpful knowledgeable - very slick easy process. Thank you Stuart! You were amazing!”

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Posted 4 months ago

Holiday Gems is rated 4.6 based on 2,785 reviews