Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

Visit Website

Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Edward was absolutely brilliant he had lots of holiday knowledge and really helped me through the call to get the holiday I had wanted..he was friendly and lovely to speak to you could tell he had a passion for his job”

Helpful Report

Posted 2 months ago

“Edward was very professional and knowledgeable he was able to give me the confidence to book my holiday, I am definitely team Edward ..He is an asset to your company”

Helpful Report

Posted 2 months ago

“Top service from Edward , very happy all round”

Helpful Report

Posted 2 months ago

“Martin made everything very easy got it all sorted out thank you very much.”

Helpful Report

Posted 2 months ago

“Stuart was very helpful and friendly. Really appreciate his help on the call. Cheers!!”

Helpful Report

Posted 2 months ago

“Stuart was amazing today really went above and beyond to help me get a quick short holiday to make or break my relationship xx”

Helpful Report

Posted 2 months ago

“Sam was very helpful, pleasant and courteous and offered me a deal on n my holiday.”

Helpful Report

Posted 2 months ago

“Martin was a pleasure to deal with. Absolutely no hassle whatsoever. Will definitely use again.”

Helpful Report

Posted 2 months ago

“Revived great customer service from Martin, lots of advice, very helpful and also very kind.”

Helpful Report

Posted 2 months ago

“Absolutely booked with ease,Martin confirmed and explained everything as trip had to be rearranged,fantastic customer service 10/10 Martin”

Helpful Report

Posted 2 months ago

“This is my first time using Holiday Gems after using competitor package holiday sites for many years. I have been pleasantly surprised. I found some excellent prices for a family holiday to Turkey and Martin was fantastic in confirming the booking with me. He was very knowledgeable and honest. I was also happy that we got a confirmation call so quickly as its the weekend and they said up to 72 hours for confirmation to come through. Thank you Martin and Holiday Gems and I will definitely be back to rebook.”

Helpful Report

Posted 2 months ago

“Stuart made every effort to ensure we arrived with the best fit holiday for our requirements, and we understood exactly what we were getting.So thanks Stuart”

Helpful Report

Posted 2 months ago

“Thank you. Martin was very helpful”

Helpful Report

Posted 2 months ago

“I've booked three holidays with them no problems. Great service . Stuart on the phone was great”

Helpful Report

Posted 2 months ago

“Hi do not write reviews but will give holiday gems a mention, spotted a Christmas holiday on holiday gems for the right price in Tenerife, rang spoke to Sam who with a excellent telephone manner, sorted the holiday out ,rang me back to make sure I was happy with the holiday, guided me through everything flight, baggage, transfers, hotel, boarding passes, and everything you need to know, took the stress away of making sure you haven't forgot anything, absolutely top marks to Sam and the team at holiday gems,can't wait to get on that flight to the sun 10/10. Steve woodcock”

Helpful Report

Posted 2 months ago

“After initial disappointment with my online booking I was reassured by a follow up call from Stuart and Gemma. Full marks and thank you.”

Helpful Report

Posted 2 months ago

“We started using Holiday Gems a few years ago and have used them every time since 😀 Stuart rang up to confirm the looking this morning and found him to be polite and professional but with a sense of humour that made the call so pleasant. We are looking forward to the holiday and also going with Holiday Gems again 😀”

Helpful Report

Posted 2 months ago

“Many Thanks to Stuart my advisor Today, very helpful in getting me sorted out, this guy is very friendly and polite and only willing to do his best for you, great experience from a fantastic company.”

Helpful Report

Posted 2 months ago

“Stuart very helpful with booking confirmation”

Helpful Report

Posted 2 months ago

“So far so good Great price, everything looks good. Easy to book and then Edward phoned me the next day to give it more of a personal touch. Will recommend to my friends and family. Five star so far.”

Helpful Report

Posted 2 months ago

Holiday Gems is rated 4.6 based on 2,783 reviews