Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,784 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

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“website easy to navigate”

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Posted 2 years ago

“This is our 4 or 5th booking with HolidayGems. Quick and easy on line booking. Price competitive, prompt sending of documents, clear precise information, Highly recommend”

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Posted 2 years ago

“Very good service, very helpful.”

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Posted 2 years ago

“Used you for years. Will always recommend you”

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Posted 2 years ago

“A last minute increase in cost was informed and dealt with proffesionally by Nathan .”

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Posted 2 years ago

“Easy booking process, great prices and quick to send through documentation after booking”

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Posted 2 years ago

“Price changed considerably the next day when Holiday Gems contacted me but it was too late to cancel. We had several parties book with Holiday Gems as the price was really competitive BUT they called us all in the nextyfew day to tell us the hotel had gone up in price by a considerable amount and as the flights had been booked we couldn't cancel. So essentially held hostage to the price rise. Wouldn't use them again under any circumstances, would have been better with a more expensive holiday agency that was honest about their prices. Live and learn I suppose.”

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Posted 2 years ago

Mr Stuart we regret you do not appreciate how the website operates since you ticked to accept the booking terms and conditions. These clearly explain about an offer to purchase the Package Holiday selected, if it is available. If the arrangements are not available because other customers have taken advantage and the lower price offer is exhausted, you are informed of the next supplier price. However, we are happy that you were assisted to enable a holiday to proceed.

Posted 2 years ago

“Nikki who managed my booking was very helpful and friendly”

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Posted 2 years ago

“Excellent service, quick booking and all correspondence received in a timely fashion. Would definitely book through them again.”

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Posted 2 years ago

“Easy online site to use all paperwork through quickly query sorted out efficiently over phone second time using this site”

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Posted 2 years ago

“Very good response and very polite good customer service and very quick to book it”

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Posted 2 years ago

“Prices are never as advertised, after booking and the online system charged the bank card the company called to change the flight as the online dates/flights are incorrect or more expensive than anticipated. So had to pay over 100 extra for the holiday. Had a few holidays with the company but i will not book with you guys in the future, i will just go to a different company. Disapointing and stressful as in my opinion what they do online is totaly missleading.”

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Posted 2 years ago

Peter, we are sorry to hear this especially since you ticked to accept the terms and conditions of the website and how it operates. The price on the website is clarified as an offer to purchase the Package Holiday selected, if it is available. If the arrangements are not available because other customers have taken advantage and the lower price offer is exhausted, you are informed of the next supplier price.

Posted 2 years ago

“All online booking straight forward and reasonably easy”

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Posted 2 years ago

“Booking the holiday with you was easy , but regarding the call back to confirm everything would of been nice especially when I was called the next day and the signal wasn't very good and she said she would call back 1hour later also it would of been nice to be told about adding luggage as apparently now you need to book hand luggage on as before this use to be free”

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Posted 2 years ago

“This is our second holiday booked through Holiday Gems, they were so good the first time we are returning customers and again very happy customers”

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Posted 2 years ago

“Very nice guy called Martin, very helpful and he made it easier to get it booked 👍”

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Posted 2 years ago

“All good during booking”

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Posted 2 years ago

“Booked our holiday for February, but on receipt of our travel documents, I realised that the return flight was 3 days later than we had booked. The hotel still had us checking out on the correct date. It was just the return flight, which was wrong. This was reported to Holiday Gems almost 3 days ago, and nobody has got back to me confirming that this has been corrected.”

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Posted 2 years ago

Liam we are sorry to hear this, our customer service team emails do have an auto reply about timescales in order to manage your expectation for resolution which we presume was overlooked. However, we can see that the matter has now been clarified to you and amended to the correct detail.

Posted 2 years ago

“Booked easily. A member of staff called to confirm booking. No issues, thanks.”

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Posted 2 years ago

“Like all other reviews I have to say mine is no different. Booked online then had a call to say flights and transfers ok but hotel room not available, however, there is a better bigger room and it will cost more money. So beware the price you see is not the price you pay. Need to get this addressed as it's letting company down.”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,784 reviews