Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sam was very helpful, understanding & patient & guided us step by step when booking, very helpful member of staff, thank you.”

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Posted 7 months ago

“Quick booking system , and had booking confirmed the next day by a lovely lady Sam who advised the price had increased but looked into having price honoured”

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Posted 7 months ago

“Very happy very efficient service provided at short notice very pleased”

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Posted 7 months ago

“Spoke to Mark. He wad extremely polite and knowledgeable in our holiday and very helpful”

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Posted 7 months ago

“Martin was brilliant, very helpful, highly recommend”

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Posted 7 months ago

“The gentleman that rang me to confirm booking was amazing. He helped me choose a hotel and got me flights earlier and cheaper. Very happy 😊”

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Posted 7 months ago

“Hi spoke to Martin & he was very helpful & helped us book our holiday made it so much easier for us thankyou”

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Posted 7 months ago

“Excellent service from Martin , he was very polite, so helpful in all my concerns and various requirements needed ,such a pleasure added extra people to our holiday with no hesitation ,very professional Excellent customer care ,looking forward to our holiday with no worries now thank you Martin 😀”

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Posted 7 months ago

“We had slight issue of getting a room at the hotel, but Martin helped us sort it all out. I would choose Holiday Gems anytime.”

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Posted 7 months ago

“Great service provided by Mark and Samantha throughout booking process”

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Posted 7 months ago

“We booked a last minute holiday today and the call handler was so helpful and friendly”

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Posted 7 months ago

“Booked a holiday cost at £1709.96 and paid deposit only to be called back after my deposit was made saying that the price had increased to £1835.00 but can’t tell me why, when you go on the web site the price to book still comes up at £1709.96.”

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Posted 7 months ago

Hello Michael Docherty, we are sorry that the cost of your arrangements increased. Firstly and in order to explain, whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case we can see this is exactly what happened. When you make a booking with us and prior to the point of actually confirming the arrangements for you, we “ring fence” the amount from your payment method although and critically, we do not debit your payment type and it is only held within your account until the point of us confirming your chosen arrangement and ourselves obtaining the relevant confirmation codes from our suppliers, brokers and airlines. There was an initial problem in completing this ‘’ring fence ‘’ to hold the payment amount so that we could progress. Thereafter, should we not be able to confirm your arrangements, your order is passed to one of our sales agents who will then investigate and try their utmost to provide you with an identical or near-matched arrangements and we will offer this to you. It is then up to yourself to proceed or not with the new arrangements. If you do not wish to proceed, we cancel your order down and release the “ring fence” amount for you. We also note in your case, you decided to proceed with the alternative and your payment type was therefore debited. Please note, our sales agent will always try to obtain the same, similar or cheaper pricing for any alternative arrangements found however, this may not be possible as once again, we are simply not in control of pricing, yield changes and availability of our suppliers, brokers and airlines. At all times, we work within strict company guidelines and always with your interests at heart. We would also like to mention that further details of the aforementioned are listed throughout the website in our Terms and Conditions to which you duly ticked when you made your online order with us. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review and on balance, once you have had time to digest the above we would appreciate any amendment you could make to your review which would then be reflective of the service level and experience you had with us.

Posted 7 months ago

“Very helpfull and kind felt comfortable speaking to him thankyou for your help”

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Posted 7 months ago

“Martin was very helpful and kind on the phone, made the booking process seem less.”

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Posted 7 months ago

“Had a lovely conversation on the telephone with Martin. Very nice person and very helpful. He sorted my holiday with ease. Thank you Martin”

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Posted 7 months ago

“I was able to get a much more affordable deal to Turkey in comparison to other holiday websites. I spoke to an amazing advisor Martín who did a great job.”

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Posted 7 months ago

“Thanks for making our holiday Stuart”

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Posted 7 months ago

“Stuart phone me twice to sort my issues with name spelt wrong. I will be booking through Stuart in the future what a brilliant service.thank you putting my mind in peace”

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Posted 7 months ago

“I spoke to Sam who was great. She assisted me with finding the right accommodation as I could not locate it on the website. She made sure I understood everything and made the booking really smoothly and efficiently. Would definitely book through her again”

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Posted 7 months ago

“Stuart efficiently confirmed our reservation and provided valuable assistance.”

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Posted 7 months ago

Holiday Gems is rated 4.6 based on 2,783 reviews