Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the pleasure of speaking with David this morning (22/11) and I cannot thank him enough! What an asset he is to the team! I was panicking because I’d left my holiday booking too late. He was so kind and friendly and most of all helpful! Not only did he secure the holiday I wanted, he stayed on the line to make sure that it had all gone through! He even got me a cheeky upgrade to my room for no extra charge! He also gave me a top tip to get a bag from sports direct and use it for my holiday! Honestly, thank you so much! I can’t wait to go on my holidays now and I can’t thank you enough David! :D”

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Posted 1 year ago

“Stuart was very helpful and positive and lovely to speak with on the phone!”

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Posted 1 year ago

“Suraya was very helpful and friendly.”

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Posted 1 year ago

“After not being able to book properly due to a problem on my barckaycard Davud sorted it out After a lot of frustration all sorted we were so grateful.”

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Posted 1 year ago

“Surayah sorted everything i asked for. Brilliant.”

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Posted 1 year ago

“Stuart was extremely helpful and very efficient. Thank you”

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Posted 1 year ago

“Just booked our holiday with Stuart, who very helpful and patient, looking forward to our holiday”

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Posted 1 year ago

“This review is only for the booking process. That has been very smooth, communication was good and David was a pleasure to deal with.”

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Posted 1 year ago

“David was very polite and helpfull booking my last minute holiday and would recommend holiday gems.”

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Posted 1 year ago

“Stuart has been most helpful confirming my travel details over the phone, very friendly but professional too. A good representative for the company.”

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Posted 1 year ago

“Stuart was so helpful, patient and knowledgeable that I would definitely look to book again with holiday gems. Well done Stuart.”

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Posted 1 year ago

“We booked with Jane and was so easy to book our last minute deal. The process from call through to completion was extremely professional and seamless. Would recommend as our first time booking with Holiday Gems and will definitely books again with them Thank you for your time”

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Posted 1 year ago

“Stuart was very professional, polite and responsive. He made my experience very positive and assisted with my query enabling me to proceed with the booking. Thanks. Paul.”

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Posted 1 year ago

“The recent call I jad with Stuart was great . He was very thorough , polite and clear dealing with my holiday booking . Would definitely book a holiday with him again .”

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Posted 1 year ago

“Stuart was extremely helpful and got our holiday all sorted and finalised. Could not have been more helpful Helen H”

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Posted 1 year ago

“Stuart was super helpful and friendly, thank you for sorting my final travel documents 😀”

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Posted 1 year ago

“Stuart was very helpful and we had a good chat about refereeing . Keep up the good work Stuart and thanks again 👍 ps give Stuart a pay rise 🥲”

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Posted 1 year ago

“Really good service thanks Stuart”

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Posted 1 year ago

“Stuart was brilliant today and dealt with a query I had regarding my upcoming holiday. I received a call back once he had the information I needed so I didn’t have to wait on the phone. Thank you Stuart fantastic service.”

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Posted 1 year ago

“David was super helpful in booking my extremely late last minute holiday, very helpful and had to confirmed within the hour. Very much appreciated mate!”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,783 reviews