Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service and communication a special agent Stuart!”

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Posted 9 months ago

“Martin was amazing! Really helpful and friendly.”

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Posted 9 months ago

“Stewart was great 😊 can’t wait for my holiday.”

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Posted 9 months ago

“I’ve just had Stuart on the phone to me sorting out my holiday whatever you’re paying him it’s not enough. The guy is brilliant, really helpful and sorted everything out”

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Posted 9 months ago

“Very professional. Martin was a great help!”

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Posted 9 months ago

“Very easy process of booking, thanks to a very helpful agent. Thank you Martin. Would definitely recommend!”

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Posted 9 months ago

“Martin has been very helpful in sorting my holiday thank you Regards Richard”

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Posted 9 months ago

“Stuart was very helpful and informative. Thank you very much Stuart!”

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Posted 9 months ago

“Quick and very polite and helpful customer service agent Martin”

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Posted 9 months ago

“Lovely lady called Sam got everything sorted for me, no hassle.”

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Posted 9 months ago

“Martin Very helpful & so friendly.. put me at ease with all my questions.. highly recommend”

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Posted 9 months ago

“I was initially very unhappy to hear that one of the flights was unavailable for the holiday that I had booked on your website… However, Stuart was extremely helpful, understanding and knowledgable. He provided the various options to me with zero pressure to choose any particular one, and ensured that we came up with a suitable alternative that my partner and I were happy with. Stuart was mindful of the time pressures we were under due to this being a fairly late booking. He called me when he said he would, emailed when he said he would, and did not require prompting or chasing. He was polite, personable, patient and gave a fantastic impression of Holiday Gems. I will actively look to contact Stuart when we come to book our next holiday (definitely with more notice next time!) Please pass on my sincere thanks to him, and I hope that this is also passed on to his supervisors for their awareness.”

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Posted 9 months ago

“Stuart was extremely helpful, patient and efficient. I shall be recommending your booking company 👍 to friends and family”

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Posted 9 months ago

“I must say I was very impressed today. Stuart was exceptional in dealing with my holiday request, 5 star service and very efficient. As I returning customer of Holiday Gems, Stuart handled our problem professionally and we can now look forward to our holiday on Saturday.”

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Posted 9 months ago

“Martin was very informative and helpful and quick to deal with my booking”

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Posted 9 months ago

“I was served by Stuart today, he was very helpful and polite. He managed to sort out my query quickly and he was very professional.”

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Posted 9 months ago

“Excellent helpful staff”

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Posted 10 months ago

“Mark was swift and efficient. He gave an air of confidence and knowledge and got us booked up quickly. Great communication and a pleasure to deal with.”

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Posted 10 months ago

“Booked a holiday with Sam, she was very patient with me. She was polite and friendly, while remaining professional on each occasion we spoke. I cannot thank Sam enough for all of her help, a real credit to the company and will most certainly use this company for my next holiday.”

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Posted 10 months ago

“Stuart was incredibly efficient, and arranged a last minute trip very well indeed! Thank you!”

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Posted 10 months ago

Holiday Gems is rated 4.6 based on 2,783 reviews