Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were having an awful time as Wizz air had over booked the flight and we were denied boarding. With no other flight to our destination that day we had to find a completely new holiday destination and package flying out that day. We called holiday gems and spoke to Martin who was brilliant and helped us book a holiday leaving in the next few hours. He even called a couple of times to make sure we had hit the covid test we needed and made the check in and we’re in our way. Very grateful to Martin for all his help, he was the kindness we needed on such a stressful and upsetting day.”

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Posted 2 years ago

“Super responsive and quick return of call from Nathan. Very friendly, put my mind at rest regarding booking. Booking process very easy and confirmation very simple”

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Posted 2 years ago

“Nathan is a very professional, kind and helpful person. He really cares for the holiday to be what I want. Thank you”

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Posted 2 years ago

“Very easy to deal with great service”

Holiday Gems 5 star review on 27th July 2022

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Posted 2 years ago

“Easy communication and clear information by Nathan, from costumer services.”

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Posted 2 years ago

“Great value for money. Easy to use webswite”

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Posted 2 years ago

“I was a little concerned that Holiday gems rang me less than 1 hour after paying for the Holiday in one payment, asking for another £48 over what the price was displayed on their web site, but other than that it was an easy procedure”

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Posted 2 years ago

“Very helpful and professional service”

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Posted 2 years ago

“I’m very disappointed I have paid for 23kg cabin bag but on my easyJet confirmation is showing that I only have under seat bags 😔 Had phone call from Stuart today, who very clearly explained all to me. It was miss understanding and a bit of lack of information. Everything is sorted now and I’m happy. Thank you so much Stuart.”

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Posted 2 years ago

Please contact our customer service team to address this issue. Unfortunately, it cannot be addressed in this format by the social media team

Posted 2 years ago

“Had a great holiday this year that was booked through yourself and have come home to book again with yourself to the same hotel just a different time of year. NATHAN PHINE AFTER I BOOKED THIS HOLIDAY TO MAKE SURE ALL WAS CORRECT. I ASKED ABOUT OUR BAGGAGE GOING OUT AND HE LOOKED AND EXPLAINED WHAT I HAD GOT, WHICH WAS MORE THAN I EXPECTED. HE ALSO SAD HE HAD UP GRADED OUR LIMIT WITH THE INCOMING AIRLINE SO IT MATCHED THE OUT GOING AIRLANE. WHAT A POLITE AND FRIENDLY GUY HE WAS. WOULD HIGHLY RECOMMED HIM TO ANY OTHER PERSON WHO NEEDED HELP.”

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Posted 2 years ago

“Geraldine is a lovely lady who went the extra mile and was much appreciated thank you very much”

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Posted 2 years ago

“Great service from very friendly staff I always book my holiday with you”

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Posted 2 years ago

“Rubbish do not book with them they didnt want to cancel my holiday after 1 hour total RIP off”

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Posted 2 years ago

According to our records, the booking was booked online on 23 July and the cancellation was received on 25 July. Unfortunately, non-refundable costs have already been made on your behalf and these must be covered in the event of cancellation. We will always do all possible to mitigate any losses but are subject to our terms and conditions to which you agreed when submitting your booking.

Posted 2 years ago

“Very happy with service from holiday gems. 1st class service.”

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Posted 2 years ago

“Nathan was very helpful.”

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Posted 2 years ago

“Very helpful friendly service”

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Posted 2 years ago

“The lady who dealt with us on the phone had the patience of a Saint. Polite and friendly. Thank you Geraldine Roberts.”

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Posted 2 years ago

“Outstanding customer service from Nathan. Very polite and well mannered a credit to holidaygems”

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Posted 2 years ago

“Nathan has been very helpful and responsive. A great value holiday company !”

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Posted 2 years ago

“Nathan has been very helpful and always responsive. Great holiday company and value for money”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,785 reviews