Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,784 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The adviser who confirmed my booking, Martin, was very helpful. I was however disappointed that when my booking was confirmed, I was informed that there were no rooms available. The advisor then managed to find a room, but at a higher price ( this was not an upgrade) I therefore had to pay extra to confirm the booking.”

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Posted 2 years ago

“Easy to use website and really friendly staff”

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Posted 2 years ago

“Booked our 2023 family holiday after 9pm one night and received a call from Stuart before 10am the next morning to confirm all details with me. How’s that for customer service?! I loved the personal touch and care in ensuring I was happy with everything. We obviously haven’t taken the holiday yet, but if it’s as good as my experience with Holiday Gems so far, it’s going to be fabulous 😃”

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Posted 2 years ago

“Excellent service. I found an issue at the hotel we were booked in. Rang the company and within 8 hours they changed our accommodation and forwarded me the new booking confirmation details. Great service, would recommend!”

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Posted 2 years ago

“Excellent web site, had to amend original reservation, very helpful in email responses. Have used you many times over the last 10 years, and highly recommend you to friends and family.”

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Posted 2 years ago

“Frauds! cheaters! I have booked online and after few hours agent called and said the room you have booked is gone and now you have to pay £50 extra for the same room.. i have paid that time but when i go back on website the that room showing the original price which i have booked initially.. so basically CHEAT their customers. PLEASE BEWARE.”

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Posted 2 years ago

Mrs Patel, we respectfully request that you alter your libellous comments. We are sorry you could not take advantage of the lower holiday price due to availability having gone. As advised in our terms and conditions to which you agreed online, in every instance this information is provided by the supplier(s) and is subject to change entirely at their discretion if they wish to introduce further lower prices for the same arrangements once the initial offer is gone . Again per the website terms of use, if the Package Holiday is available but not at the price quoted, we will contact you by telephone or email to give you the option to purchase the Package Holiday at the revised price. You accepted that available option. We do not cheat our customers, you have simply been unlucky not to have the benefit of the lower price at the time you booked.

Posted 2 years ago

“Very pleasant on the phone”

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Posted 2 years ago

“Holiday gem's team was brilliant.”

Holiday Gems 5 star review on 5th December 2022

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Posted 2 years ago

“amazing service 5 star”

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Posted 2 years ago

“Finn was fantastic. Customer service 5 star. Thank you for making my booking so very straightforward (and your patience with me!)”

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Posted 2 years ago

“Great customer service from David, with the best prices i could find online. Booking and paperwork sent immediately, with no hassle, and you're able to call and speak to Holiday Gem without going through 100 options. I will definitely be using Holiday Gem again.”

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Posted 2 years ago

“efficient friendly service. I realise they are just after the money. The return from holiday is when the quality can be assessed.”

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Posted 2 years ago

“enjoyed my stay at this hotel the staff were very professional and very helpful with the information as required the canteen staff were great and polite will recommend this hotel to other people will use this hotel again in the future”

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Posted 2 years ago

“I would recommend”

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Posted 2 years ago

“You have some real courage having the audacity to ask me for a review!”

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Posted 2 years ago

Mr Dewan we sympathise that you made an error when booking and there were repercussions that involved costs but you did agree to our terms online when placing your order and they clearly advise commitment to suppliers is immediate. The review request is automated and we are sorry if this has upset you but which appears to be frustration at the stance we have to enforce and can legally do so in accordance with the contract between us accepted by you.

Posted 2 years ago

“Website is easy to navigate, when talking to staff they are always pleasant and clear in what they are saying.”

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Posted 2 years ago

“I found a very good deal, but the next day the booking agent informed me that the price went a little bit up.”

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Posted 2 years ago

“Well happy with my customer service from holiday gems looking forward to my trip”

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Posted 2 years ago

“I have booked with holiday gems many times and will book again for my third holiday if price is good which and if not look at there other holiday agent destination 2 .the only problem is they never look after repeat customers not matter how many holidays you book you won’t get nothing.”

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Posted 2 years ago

“Helpful advice given throughout”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,784 reviews