Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

Visit Website

Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was good apart from almost not having a hotel :)”

Helpful Report

Posted 11 months ago

“Martin was very helpful and explained everything a credit to your team”

Helpful Report

Posted 11 months ago

“Martin was extremely helpful explained everything. Really well”

Helpful Report

Posted 11 months ago

“Our consultant was Martin. Really nice guy, super helpful and friendly.”

Helpful Report

Posted 11 months ago

“Martin was very helpful during our phone conversation confirming our booking.”

Helpful Report

Posted 11 months ago

“I booked for Christmas and New Year to Tunisia last night, and I’ve just had a call from Martin to go over my booking and confirm everything. He was so very helpful and explained and answered all the questions I had. He was so polite and very professional. A great representative for Holiday Gems. Thank u Martin”

Helpful Report

Posted 11 months ago

“Stuart was very helpful and friendly, made life easier for you. Top man”

Helpful Report

Posted 11 months ago

“I had a very good gentleman talk me through my booking who was very helpful.”

Helpful Report

Posted 11 months ago

“Very good did the job well”

Helpful Report

Posted 11 months ago

“I really struggled to book my holiday online but Martin made the process very easy and was incredibly helpful”

Helpful Report

Posted 11 months ago

“Martin was Very helpful and patient and cheery”

Helpful Report

Posted 11 months ago

“Spoke to Martin, very friendly and helpful, Thankyou”

Helpful Report

Posted 11 months ago

“Martin was very helpful when I contacted with a difficulty with my online booking. Thank you.”

Helpful Report

Posted 11 months ago

“Martin was brilliant, straight forward with no complications. Thank you 🙏”

Helpful Report

Posted 11 months ago

“Mark was very helpful compared to other colleagues of his we dealt with in the past few days.”

Helpful Report

Posted 11 months ago

Hello Samuel thank you for your review, we are pleased to hear your comments about Mark and would expect that others also reached our required high standards. We will therefore raise this to the relevant department head(s) and appreciate your feedback. We apologise if there has been any disappointment.

Posted 11 months ago

“Very easy to book. All friendly helpful staff especially Stuart”

Helpful Report

Posted 11 months ago

“My experience with HolidayGems has been stress free and simple. Thank you Stuart for dealing with my holiday booking. A very professional, polite and helpful person”

Helpful Report

Posted 11 months ago

“Stuart was great,polite and efficient thankyou stuart”

Helpful Report

Posted 11 months ago

“After a week of uncertainty. Going back and forward and holidays being cancelled. I finally managed to speak to STUART who went above and beyond to help me get the holiday booked. Polite, conscientious and did what he said he would do. Thanks Stuart”

Helpful Report

Posted 11 months ago

“First time booking, holiday to corfu in April 24, communication was good and very helpful”

Helpful Report

Posted 11 months ago

Holiday Gems is rated 4.6 based on 2,785 reviews