Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This has been my first experience with Holiday Gem, the lady who dealt with the booking was polite and efficient, and the booking was taken quickly. I shall no doubt be making more comments when I return from from holiday.”

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Posted 2 years ago

“Fantastic holiday company great service everything sorted quickly with no hassles now thats what you want 😁”

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Posted 2 years ago

“No problems easy process”

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Posted 2 years ago

“Hotel I wanted, weeks I wanted, flights ok, transfer easily booked & luggage costs less than other sites I’ve tried. My only issue is that they phoned me following my online booking, to say that the room I wanted had sold out at the price quoted online so there was a small additional charge. It was only about £10 per guest so I paid it but it’s disappointing when that kind of thing happens. Despite this everything about booking has been straight forward & efficient. Will review again after my holiday.”

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Posted 2 years ago

“Great service from Richard”

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Posted 2 years ago

“Richard was very helpful and helped me out with a payment plan that I couldn’t get up online he was always on the other end of the phone for an queries and was calling me to make sure everything was as it should be and answering all my questions all in all. Was a very helpful staff member”

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Posted 2 years ago

“Great service from Nathan when sorting our group holiday out to Benidorm ! Definitely will be using him in future !”

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Posted 2 years ago

“Excellent customer service provided by Geraldine which she was very helpful with the process of booking our holiday to Ibiza. Therefore the hotel got fully booked when proceeding to the final stage of booking and then she found another hotel which was in a better location. Definitely book with holiday gem in the future”

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Posted 2 years ago

“Thank you for your help today Stuart”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“Havent gone on holiday. Only just booked. So far has been ok tho.”

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Posted 2 years ago

“What can I say! We had the most fantastic holiday booked through holiday gems. Service by martin K was personalised so he checked our room would be available and flights etc. Wont be going with any other agent in the future!!!”

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Posted 2 years ago

“The lady I dealt with was Geraldine, she was very helpful and professional. She even went above and beyond to let me know all about the hotel facilities and covid restrictions because I haven’t been jabbed. I feel soo happy and very excited for my holiday with my boys and my Missis. I can’t wait to see there smiling faces. Thanks for everything you’ve done for my family Geraldine x”

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Posted 2 years ago

“A nice and easy transaction to book a cheap holiday.”

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Posted 2 years ago

“Booking easy on the website but disappointed when Richard contacted us to say the holiday was dearer than advertised so had to pay extra as I had already paid the full amount as requested .”

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Posted 2 years ago

“The only issue I have is that the price booked online is not the final price, don't know why.”

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Posted 2 years ago

“Easy and fast to book your perfect holiday 🥳”

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Posted 2 years ago

“Good service. Had a call from Nathan the following day to advise that the booked accommodation was not available. A little disappointed but these things can happen.”

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Posted 2 years ago

“Good service on the telephone. Easy to book online.”

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Posted 2 years ago

“Easy to book would defently recommend”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,785 reviews