Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,784 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Travel arrangements was very good”

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Posted 2 years ago

“Really happy with the price's, straightforward to book online. I can pay off in installments which is really good. But gave a four star because after I booked, my hol. I was called, to say flight had gone up by £12 each & I needed to pay more money. It wasn't much so am glad of that. But it all adds up, with the VAT & with every payment you pay abit more. Was a little bit disappointed with that. What you pay for should be the actual price. There was abit of a issue trying to get flight details on Ryanair apps, I ask the travel agent guy what was the email address flights was booked in, & he said it's my email address. But I knew it was a email address Holiday Gem uses for flight details. I called Holiday Gem the next day & my email for the flight details was given for my Ryanair apps. So everything was sorted in the end. I would definitely use holiday Gem again to book a holiday up to know fingers crossed everything goes ok!”

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Posted 2 years ago

“I booked a weekend break and paid upfront. I received a call the next day asking for £45 more each per person if we wanted the hotel I had booked. I found this really unreasonable to be honest. I have gone with an alternative hotel, but it's not what I booked and paid for.”

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Posted 2 years ago

“Not happy they keep calling once you've looked on line then when you book they put the price up and then to top is off after you pay your deposit you get a email saying about 10 days later they will debit your account half the remaining balance”

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Posted 2 years ago

Mr Naylor we are sorry if you felt our calls were unwelcome after you placed your booking online on our website. The purpose was to make you aware that unless arrangements were secured, the flight and price could change or become unavailable. The price on the website is clarified in the terms you accepted and an offer to purchase the Package Holiday selected, if it is available. If the arrangements are not available because other customers have taken advantage and the lower price offer is exhausted, you are informed of the next supplier price. The deposit was paid under a payment plan agreement and the terms of that advised to you. If you did not wish to use a plan, we state that bookings made via the Website must be paid for in full at the time of booking. Otherwise we offer the plan to enable you to take advantage of spreading the deposit payment and you chose to do this.

Posted 2 years ago

“I booked my holiday online with Holiday gems after booking with On the bech pying up front for full holiday then getting cancelled next day because they needed 400 pounds more. Whilst waiting for them to get back to me i found Hidden Gems. My original holiday was 2241 pounds, next day after the On te Bech cancelation it was 2670 pounds. So Hidden Gems offered me the same holiday online next day at 2640 pounds. I wasn't completly happy to buy as thought it was a bit expensive but i booked it and thought that was that.Next day the phone call from Hidden Gems, it was costing me another 160 pounds. i just feel that these agents are ripping us off, like the energy companys. I also wont fly with Ryan Air again, as your flights quickly double in price aftrr cases, picking seats etc. Not happy with any of the 3 companys. A hard lesson learned”

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Posted 2 years ago

Mr Cunningham we are very disappointed to see this review since you made your booking online on our website and would have seen the terms and conditions plus how the booking system works. It clearly says you are making an offer to purchase the Package Holiday selected, if it is available. This seems to be the same way that other companies operate. If the arrangements are not available because other customers have taken advantage and the lower price offer is exhausted, you are informed of the next supplier price. We are sorry you also did not realise about the low cost carrier Ryanair and how they operate since you had chosen them for your booking and we would expect customers researched before proceeding to book.

Posted 2 years ago

“Was very disappointed when contacted to confirm booking, apparently room wasn’t available with the supplier specified so had to pay an extra £57 to get a room at the hotel we wanted. My brother & his wife had booked an hour after me and they got the holiday at the price quoted, don’t know how this happened. Overall not pleased with the outcome of having to pay the extra”

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Posted 2 years ago

“They were very efficient”

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Posted 2 years ago

“I have used holiday gems on and off for over a decade now and at the start they couldn't do enough for you but as the years have rolled on the service has become worse to the point our last holiday in Fuerteventura in June this year our flight was cancelled 48 before our return home, I spoke with holiday gems and basically left us to fend for ourselves whilst abroad, that certainly isn't good, just booked another holiday this coming Jan 2023 as a family Christmas treat in the Canary Islands, 6 of us, we arrive on the 14th for 7 nights but they had us arriving and leaving on the 14th, 3 hours apart, flights,hotel and taxi all booked wrongly, pls pls pls improve........”

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Posted 2 years ago

“A very friendly company and very reasonable price. We could find exactly the holiday we wanted and had a call to confirm that all had been booked. Communication was very good and answered any questions we had. Would certainly recommend and use again.”

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Posted 2 years ago

“Happy with everything Marywason”

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Posted 2 years ago

“Second time with gems as they can get me dates and times that I want First one when very smoothly and look forward to same high standards”

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Posted 2 years ago

“Martin talked me through the process simply and with patience making the process easy.”

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Posted 2 years ago

“very good web site”

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Posted 2 years ago

“Booking was easy, documents sent as an attachment, no verbal contact with anyone from HolidayGem,this is the second time I've used HolidayGem , the first time worked out ok, apart from the lack of customer service.”

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Posted 2 years ago

“All pretty seamless until the call saying advertised holiday was £24 more expensive with a further £5.95 for charge for payment”

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Posted 2 years ago

“No hotel room available it was fully booked, only there for 3 nights ended losing 1 waiting for another hotel”

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Posted 2 years ago

Mark we are sorry to hear this and even more disappointed that you do not seem to have informed us of this at the time to allow us opportunity to assist you. We were unaware of the situation prior to your arrival. None the less, we hope the remainder of your stay was enjoyable.

Posted 2 years ago

“Provided the apartements we wanted at a good price. Everything went to plan so would use then again.”

Holiday Gems 5 star review on 10th November 2022

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Posted 2 years ago

“Easy booking process and fast admin with all paperwork used twice this year will definitely use again.”

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Posted 2 years ago

“Just booked for next year via online website. Very easy to search for required destination and flights. All confirmed in double time by Martin who was very attentive to our needs and very efficient plus did exactly what he said he would do all in all very pleased so far.”

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Posted 2 years ago

“Stuart was very professional and polite,had everything booked in 20 minutes”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,784 reviews