Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book and cheapest by far than any other holiday places Fantastic staff and polite Second time I’ have booked with holiday gems”

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Posted 7 months ago

“Excellent customer service from Martin”

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Posted 7 months ago

“I had the most pleasant experience with Sam today. There was a problem with my original booking, not Holidays Gems fault but one of their suppliers. Sam went above & beyond, infact between the 2 of us we travelled the whole of Rhodes to find what I was looking for in terms of accommodation that met our requirements. I can't thank Sam enough for her patience & understanding. You're a wee gem Sam 😍. Can't wait to be lying by the pool next week sipping a cocktail or 2 😎🌞🍹”

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Posted 7 months ago

“I spoke with a gentleman named mark. He was really good and explained everything I needed. Very good service and will definitely use again very soon!”

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Posted 7 months ago

“We use holiday gems, they are the best uk travel company online, we love em, Stuart was superb on the telephone, really pleased with my csll, thsnkyou Stuart x”

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Posted 7 months ago

“Thanks for sorting the holiday Stuart”

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Posted 7 months ago

“Sam called me the next day to clarify my booking She was extremely helpful and reassured me if I have any queries to contact her Great booking and very easy Have stayed at this hotel before and an excellent choice! Thank you”

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Posted 7 months ago

“Just had a Prompt reply from Stuart, very friendly manner on phone, just checking all names spelt correctly as wifes name is unusual and all the details are correct . Second time I have used holiday gems, always friendly and helpful, wonr be the last time I use holiday gems”

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Posted 7 months ago

“Great service from Holiday Gems (I travel next month). Price was excellent, booking easy. Stuart from Holiday Gems rang this morning to make sure I had received all of my holiday bookings and tickets via email, reassured me all was booked. Thanks Stuart 😊”

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Posted 7 months ago

“Stuart provided an excellent service and ensured i had all the details and confirmation via phone call Thanks Stuart”

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Posted 7 months ago

“Nice efficient service, Call back from Stuart was friendly and professional.”

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Posted 7 months ago

“Excellent service by Stuart, very helpful”

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Posted 7 months ago

“Stuart was extremely helpful today, he even tried changing our room to save us money. Stuart was very professional and thorough. Thank you Stuart for all your help today.”

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Posted 8 months ago

“Martin called me to confirm a refund for my booking I had made the previous evening after being called this morning by Mark to say the outbound flight was no longer available. Martin questioned me on the reason for cancelling it soon became apparent that he was able to make enquiries to ensure we could still get away. After a few short calls back & forth our original plans were back in place I can't thank Martin enough for all his help. After being very disappointed that our plans were in jeopardy my friend is certainly a very happy lady indeed after a turbulent few months this break is just what she needs. So thank you again Martin for making it possible.”

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Posted 8 months ago

“Sam was a great help in getting a late change arranged on my booking due to a personal error. Very quick responding and making the necessary changes”

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Posted 8 months ago

“Spoke to Martin on the phone who was extremely helpful with booking my holiday abroad, not only have holiday gems got the best/cheapest deals for hotels and flights and everything else, they also go the extra mile for working out what’s best to suit your needs Amazing customer service and a great experience booking my holiday through holiday gems will be back for my next holiday thanks to Martin”

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Posted 8 months ago

“I had a great holiday booking experience with Sam. She was happy go lucky and made sure I understood everything. I rang her more than once and she still delivered professionalism under those circumstances. You can't be too careful these days and at least with Sam I felt comfortable and assured that things were in place. She even asked me to go through all the literature and call back if there are any issues. I feel I have harassed her enough and will send an email if I have any additional concerns. Thanks Sam.”

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Posted 8 months ago

“Never used HolidayGems before but Martin was absolutely fantastic and helped me book a very last minute holiday super quickly. His advice has been great and I appreciate all the help. Bring on a holiday!”

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Posted 8 months ago

“Very helpful and chatty. Got everything I wanted at the right price. Was very clear going through the holiday. Would highly recommend.”

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Posted 8 months ago

“I would like to say a big thanks to Stuart, he dealt with all my problems today and got everything sorted. This gentleman is so helpful and pleasant and a pleasure to speak with more like him please Mrs Alison Paterson.”

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Posted 8 months ago

Holiday Gems is rated 4.6 based on 2,783 reviews