Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.59

4.6 Rating 2,611 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,611 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straight forward and hassle free service. My representative Martin explained everything perfectly and guided me through the process. Would definitely recommend and use this service again.”

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Posted 7 months ago

“Martin is excellent phoned us back when he said”

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Posted 7 months ago

“We have just returned from a wonderful holiday with HolidayGems and booked up for the next year. As usual with lesser known companies you have the fears and scepticism, but everything was smooth and excellent value. So we've just booked again for 2025 and had excellent service from Sam, helping us to get our holiday at an affordable price. We can't wait for next Easter. Thanks to Sam and HolidayGems.”

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Posted 7 months ago

“Sam was excellent and so friendly and helpful. Nothing was too much trouble”

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Posted 7 months ago

“Simple booking procedure prompt responses👍”

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Posted 7 months ago

“We found the Gems rep SAM whom we spoke on the phone to be very helpful knowledgeable and cheerful”

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Posted 7 months ago

“A thankyou to Stuart who explained our upcoming holiday in detail”

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Posted 7 months ago

“Holiday booked and paid got phone call next day saying hotel fully booked disappointed Offered 3 other hotels eventually got sorted with the same dates Sam very helpful rectifying someone else’s mistake”

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Posted 7 months ago

“Stuart was really clear and helpful great service”

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Posted 7 months ago

“Hi I spoke with Stuart today who was extremely helpful and made sure I had everything I need,”

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Posted 7 months ago

“Just had a call from Stuart to finalise my booking. He was really helpful, friendly and polite and did a great job.”

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Posted 7 months ago

“Stuart was very polite and excellent at his job”

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Posted 7 months ago

“Martin was very friendly and helpful answer all my inquires thanks again”

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Posted 7 months ago

“Martin was very courteous and explained the booking well”

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Posted 7 months ago

“Great service from Stuart today who rang to cidiem my holiday to benidorm. Polite and very helpful. X”

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Posted 7 months ago

“Thanks to Stuart helping to book our family holiday . Brilliant customer service”

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Posted 7 months ago

“Martin Provided me with fabulous, efficient customer service . Via Telephone today . 😃 Looking forward to a holiday which runs has efficient has our booking with Martin today Thankyou ever so much . Absolutely Great! 😊”

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Posted 7 months ago

“Hi I've have had a very positive experience dealing with Stuart today. He was very helpful and informative dealing with my booking. I cannot thank him enough.”

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Posted 7 months ago

“Martin phoned to confirm our booking and went out of his way to make sure it was sorted.......thanks”

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Posted 7 months ago

“We got the best service from stuart. He went through all the options with me & was really thorough & helpful .. thank you very much Stuart you are a star”

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Posted 7 months ago

Holiday Gems is rated 4.6 based on 2,611 reviews