Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.59

4.6 Rating 2,611 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,611 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“had a very pleasant call from Stuart in regards to my.holiday booking, all questions answered, and a great help with the booking which was much appreciated.”

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Posted 7 months ago

“Stuart had lovely bright personality and talked me through process. Only 4 star as price went up slightly from original booking.”

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Posted 7 months ago

“Martin was very clear on the phone and very informative”

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Posted 7 months ago

“Disappointed holiday price had increased but Stuart handled the call well .”

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Posted 7 months ago

“Martin was very helpful & we will be booking with holiday gem again. Thanks again”

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Posted 7 months ago

“Martin was very helpful and polite when booking my holiday 😀”

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Posted 7 months ago

“Mark looked after us well sorted all we asked for”

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Posted 7 months ago

“Booked the holiday with martin happy with he services”

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Posted 7 months ago

“First time I booked here but the best service I ever had. Customer service excellent- I book my holiday 1 day before departure and Lędowa by phone help me sort it in 20 minutes ! Highly recommended”

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Posted 7 months ago

“Martin was wonderful so so helpful. There was something I was confused about and he took the time too explain it all very helpful definitely recommend and will be booking with this site agen 10/10”

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Posted 7 months ago

“Martin was very helpful with answering my questions”

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Posted 7 months ago

“Martin was very helpful and explained my holiday booking very well, 5 stars”

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Posted 7 months ago

“Spoke to Martin today regarding my holiday I’ve booked he was very helpful and polite, he explained everything to me so I know what to do and expect, will definitely use holiday gems again and recommend to friends and family.”

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Posted 7 months ago

“I stupidly booked the wrong month for my holiday to Benidorm online . I called HolidayGems in a total panic when I realised my mistake as I had paid full amount. I was lucky enough to be put through to Martin who went above and beyond to help me . He made me a priority and worked hard to fix the issue and find me a new holiday on the correct date I should have booked in the first place . He patiently went through all different options with me on phone to help me rectify the situation ..outcome is I can now breath a sigh of relief and have a fab place to stay on the correct date and right on the beach centrally located . Over the moon . Thankyou Martin , you’re a life saver . Excellent customer service and sooo much appreciated .”

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Posted 7 months ago

“Martin was outstanding in helping me book my family holiday in November. Would highly recommend him.”

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Posted 7 months ago

“From start to finish Martin demonstrated professionalism, attentiveness and a genuine dedication to ensuring that all my needs were met. Thanks Martin.”

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Posted 7 months ago

“Amazing customer service. Very informative and would definitely use this provider again Thanks Martin !”

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Posted 7 months ago

“Easy booking process, great prices. Martin was lovely on the phone and super helpful!”

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Posted 7 months ago

“Called and got through to Mark who was amazing. Holiday was booked very quickly and everything was simple and easy. I even made an error on my booking which the wife soon pointed out (I told her she should have booked it). Anyway, called back just before 17:00 and was corrected by Mark who confirmed additional booking had gone through. Would highly recommend using them to anyone.”

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Posted 7 months ago

“Mark from Holiday gems was amazing. After a hiccup with the booking on my part he helped to put it right and got us the closest thing to my original booking that he could. He was extremely professional and helpful with everything and I'm grateful to him for sorting it out so promptly.”

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Posted 7 months ago

Holiday Gems is rated 4.6 based on 2,611 reviews