Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,784 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheaper than other holiday providers. Simple to book and all travel vouchers came to me by email (flights, transfers and hotel). A personal service on the internet. Thank you”

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Posted 2 years ago

“The site Was easy to use and very clear in all the levels thank you”

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Posted 2 years ago

“Bit disappointed that the price I booked at went up when customer service phoned me but overall happy with what I booked”

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Posted 2 years ago

“great to deal with got me everything I needed would highly recommend price was very good”

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Posted 2 years ago

“No leg space on plane, holiday hotel room right bye lift being used constantly hotel wouldn't change room after 4 days of asking neighbours had kids up all night shouting overall not a good experience.”

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Posted 2 years ago

“A fantastic holiday- good value and a package all made easy by a fantastic booking and easy-to-follow process - communications and process by far the smoothest I have used in many years of booking flights and accommodation plus airport connections and transfers to Benidorm!”

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Posted 2 years ago

“Just signed up for our first holiday with HolidayGems - therefore experience was limited to your website. The site was straightforward until the payment section when it timed out. Not a unique problem except that the same thing happened to my daughter. Despite timing out the payment was accepted but it is disconcerting not knowing whether the money has gone out and the holiday has been booked. Do you have a problem with your servers?”

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Posted 2 years ago

“Have recommended it to others already. Great choice, great prices, easy booking, couldn't ask for more.”

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Posted 2 years ago

“what kind of feedback do you expect, since you have hidden costs. The price shown on your website is not accurate, everyone thinks it is cheaper and after 30 minutes it turns out that there are additional costs such as travel costs or luggage. my additional costs are £ 110 for a flight and £ 65 for one large baggage return. So if someone thinks they got a bargain price, they are wrong”

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Posted 2 years ago

Tomasz we are sorry you feel that there are hidden costs since this is simply untrue. You will have accepted and hopefully read our order booking terms that clearly explain the pricing along with how the website process operates. We regret if you did not however many customers manage to gain benefit by booking successfully at the prices offered and with appreciation of what is included or not.

Posted 2 years ago

“Prices are good. Disappointed that we were informed that we had to change airport and flight fare increased before booking was confirmed.”

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Posted 2 years ago

“Good price easy to use website”

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Posted 2 years ago

“The lady that I spoke to was very helpful, It was not her area of work but managed to confirm my questions”

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Posted 2 years ago

“I was a little worried that the holiday package to Mallorca was too good to be true. We booked the holiday with two days to go. True to their word, the team contacted me, confirmed everything and sent all boarding passes and paperwork through in time. We have had a brilliant week. Thank you Martin in Holiday Gems!!”

Holiday Gems 5 star review on 2nd November 2022

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Posted 2 years ago

“After we booked online was quite amazed that I was called to say the price had changed only small amount after rep spoke to manager but enough for us to rethink when booking our next holiday”

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Posted 2 years ago

“I have booked with holiday gems over the years and had no problems with them and I will continue to do so”

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Posted 2 years ago

“I would like to say a big thank you to Nathan, who made the booking process so easy and took time to try and accommodate my request. Thank you ever so much Nathan .”

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Posted 2 years ago

“Had to wait for confirmation, during this this flight price increased, had to change airport..this is inconvenient but contacted quickly by Nathan who rebooked everything for us. Best deals around.”

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Posted 2 years ago

“First time I have used HolidayGems. Very efficient and professional service received, will certainly use them again and recommend others.”

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Posted 2 years ago

“OK so far wait till we get back”

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Posted 2 years ago

“A good easy to use website.”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,784 reviews