Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuart was really helpful but I was left with the feeling that the company policy might be to phone customers to try to increase costs after they have placed a booking on the website. I was told yhe price had increased and when I challenged that by looking at prices on the website and therefor said I would just cancel (where they had actually gone down) a referral was made to a supervisor to honour the original price. This seems a bit devious and as it is my first time booking with this company it leaves a bit of a bad feeling. As I said the member of staff was helpful but if this is company policy it does put employers in a difficult position and m3ant I was very close to cancelling.”

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Posted 3 months ago

“Excellent experience so far with holiday gems. Booked online and then Stuart called to confirm and check all details. Then sent all documents through quickly for review. Very easy process and good price”

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Posted 3 months ago

“Stuart was absolutely lovely and really helped me- thank you!”

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Posted 3 months ago

“Stuart was so helpful and professional. Nothing was a problem.”

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Posted 3 months ago

“Great communication by Martin. Slightly higher price than paid at first but all explained.”

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Posted 3 months ago

“I had Stuart and he was lovely to talk to and very helpful and a really nice person .”

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Posted 3 months ago

“Stuart was very friendly and helpful. All sorted in a couple of minutes. Thank you”

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Posted 3 months ago

“Friendly and efficient service from Stuart . Got me exact what I asked for”

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Posted 3 months ago

“Thanks for the ease of booking Stuart . You were very helpful.”

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Posted 3 months ago

“i needed to book an all inclusive hotel last minute spoke with Sam and she found a wonderful hotel with an amazing price for two people. sam had excellent customer service and really listened to what i wanted and needed. sam is now my go to booking agent. if you use holiday gem in the future be sure to book though sam”

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Posted 4 months ago

“Sam was very friendly and helpful . Everything was explained step by step and made easy to follow.”

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Posted 4 months ago

“After our holiday didn’t go through on line Stuart managed to sort it out and put my mind at rest”

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Posted 4 months ago

“Thanks Stuart, really helpful and appreciated your call”

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Posted 4 months ago

“Excellant customer service. Stuart was fantastic.”

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Posted 4 months ago

“Sam was very helpful today. Very pleased with the service.”

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Posted 4 months ago

“Highly recommend holiday gems and Stuart who dealt with me was very nice and helped me alot with my holiday thanks Stuart 😊”

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Posted 4 months ago

“Stuart was very helpful and friendly and fully explained the process clearly”

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Posted 4 months ago

“Great service from Stuart, made it really easy to complete booking”

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Posted 4 months ago

“5 ⭐️⭐️⭐️⭐️⭐️ to Stuart. Had him on the phone twice, helped to sort out our holidays. Hastle free, friendly and down to earth gent! Thank you very much Stuart xx”

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Posted 4 months ago

“Stuart has been really helpful and patient while we were debating different options. He called back when he said he would and has helped us with lots of information to get us the best deal. Much appreciated!”

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Posted 4 months ago

Holiday Gems is rated 4.6 based on 2,783 reviews