Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Effective service thank you”

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Posted 1 year ago

“Easy access, clear offers, efficient responding, affordable prices”

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Posted 1 year ago

“Solved the small problems that have arisen with the flights prices that were not your fault Thank you”

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Posted 1 year ago

“Very easy site to use. Great price and great you get the option to pay in instalments”

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Posted 1 year ago

“APPALLING COMPANY - I BOOKED A FLIGHT DEPARTING ON THE 9TH OF APRIL AND RETURNING ON THE 14TH OF APRIL AND ONCE I RECEIVED THE CONFIRMATION IT TOLD ME I WAS LEAVING ON THE 9TH OF APRIL AND RETURNING ON THE 9TH OF APRIL. I CALLED THIS COMPANY TO BE TOLD IT WAS AN ERROR FROM THEIR SIDE AND ANYONE CAN MAKE A MISTAKE (DEBBIE) - REALLY !! FURTHERMORE, I HAD PAID FOR AND REQUESTED CERTAIN SEATS ON BOTH FLIGHTS TO BE TOLD THAT HOLIDAY GEM HAD NOT CARRIED OUT THIS ONLY TO BOOK SEATS COMPLETELY DIFFERENT TO WHAT I HAD PAID FOR. I WOULD STRONGLY REQUEST FOR NO ONE TO USE THIS COMPANY AS THEIR CUSTOMER SERVICE IS ABSOLUTELY USELESS. I AM SURPRISED BY THEIR ACTIONS BUT AT LEAST THEY DECIDED TO BOOK THE RIGHT DESTINATION AND HOTEL”

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Posted 1 year ago

Mrs Lerner we do apologise again for the human error in the dates showing on your paperwork. Of course, had we booked incorrectly, we would have arranged to rectify that but it was all booked for the right dates with the airline. As you will be aware, the arrangements were provided to you as a package in an offer to purchase them and we regret that the offer of the seat number was not available when the booking was actually confirmed. We sympathise that this was the case and you were provided with the next available. Unfortunately, we have no control over that and our website terms of use do cover that our booking system relies on live feeds from our suppliers, brokers and airlines.

Posted 1 year ago

“We wanted last minute holiday, martin kavanagh took my call and details and worked hard to get us the package we wanted at the right price, well done Martin on sourcing flights. We enjoyed our holiday at hotel Vincci section astrella de mar in marbella everything was as expected.”

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Posted 1 year ago

“I did my holiday on line and the day after I got a phone call frm a member of staff very satisfied.”

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Posted 1 year ago

“Nathan was excellent. Holiday Gems' IT solution is a bit clunky, so not 5 stars this time. Next time I use them, I hope they have addressed that side of their offering.”

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Posted 1 year ago

“Would like to thank Samer for his help and support with finalising our holiday booking. He has truly gone the extra mile for us to ensure our flight and hotel is as we have picked online. Thank you Samer!”

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Posted 1 year ago

“was easy to book very helpfully staff was very good”

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Posted 1 year ago

“Booked with holiday gems for a few years always been good”

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Posted 1 year ago

“Had issues no one getting back to me. Nathan took charge of the issues and got them all sorted in about 10 mins.”

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Posted 1 year ago

“Second booking with holiday gems great”

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Posted 1 year ago

“It was quite good looking out for what you need then click on hotels transfer booking seats baggage 👍”

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Posted 1 year ago

“Yes he was very good and helpful”

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Posted 1 year ago

“Having booking holiday with holiday gems ...good flight times good accommodation...transfars as well ...good price ....then came phone call ....12 hours after booking...they hadn't got the room we booked in the hotel we picked ....but could up grade us for more money which I refused ....I asked for full refund ....he said he could get the same room we was going have then though different agent for more money ..which refused asked for full refund ...end up in same room same hotel same flights and transfers...for same money ...holiday why do you think people so gullible why you think it right to try extract extra cash out holiday makers ...I now this is a normal practice with your self as I have booked 30 plus holiday I not fell for it once ...this practice spoils what could be good experience booking holiday with your company....this a honest review same you don't take notice of people's reviews thier mostly like mine”

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Posted 1 year ago

Mr Harris many thanks for your review and we’re sorry you feel we did not meet expectations. Firstly and in order to explain, whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case we can see this is exactly what happened. When you make a booking with us and prior to the point of actually confirming the arrangements for you, we “ring fence” the amount from your payment method although, and critically, we do not debit your payment type and it is only held within your account until the point of us confirming your chosen arrangement and ourselves obtaining the relevant confirmation codes from our suppliers, brokers and airlines. Should we not be able to confirm your arrangements, your order is assigned to one of our sales agents who will then investigate and try their utmost to provide you with identical or near-matched arrangements and we will offer this to you. It is then up to yourself to proceed or not, with the new arrangements. If you do not wish to proceed, we cancel your order down and release the “ring fence” amount for you. We also note in your case, you decided to proceed after our consultant had as a gesture absorbed the additional costs and your payment type was therefore debited. Please note, our sales agent will always try to obtain the same, similar or cheaper pricing for any alternative arrangements found however, this may not be possible as once again, we are simply not in control of pricing, yield changes and availability of our suppliers, brokers and airlines. At all times, we work within strict company guidelines and always with your interests at heart. We would also like to mention that further details of the aforementioned are listed throughout the website in our Terms and Conditions to which you duly ticked when you made your online order with us. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review and on balance, once you have had time to digest the above, we would appreciate any amendment you could make to your review which would then be reflective of the promised service level and experience you had with us.

Posted 1 year ago

“Martin was excellent,very helpful in every way , nothing was to much trouble for him , he explained everything to us ,I will use him again,Thankyou”

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Posted 1 year ago

“Customer service very good and friendly”

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Posted 1 year ago

“Friendly, helpful and happy to answer all my questions”

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Posted 1 year ago

“I’m very happy with holiday gems very good company I have many years with them”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,783 reviews