Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I book my holiday with holiday gem and it was really easy stuart was really helpful I would definitely recommended to my family and friends”

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Posted 1 week ago

“Stuart is a credit to the company always more than helpful”

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Posted 2 weeks ago

“I can't thank Stuart enough for his help today sorting out my holiday now I can relax n enjoy my holiday when it comes 😊”

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Posted 2 weeks ago

“I stupidly hadn't realised I wouldn't get a confirmation at the time of booking - my fault entirely! Stuart sensed my panic and got straight on the case. I was placed on a short hold and Stuart came back and said to check my inbox and all my documents were there and for the quoted price. So quick and easy and he kept me calm whilst booking a special 40th birthday trip!”

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Posted 2 weeks ago

“Stuart was super friendly and super helpful with booking my holiday. 10/10 :D”

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Posted 2 weeks ago

“Stuart was really helpful, explaining all the details about flights, parking, transfer. Thank you”

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Posted 2 weeks ago

“Sam was a fantastic help. Answered all our questions and got us a great deal.”

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Posted 2 weeks ago

“This is the first time we have booked a holiday through HolidayGems and we have been very satisfied so far. We were contacted today by your agent Samantha Mountfort who was very friendly professional and accommodating to our holiday needs. So so far so good and we are very happy and looking forward to our holiday 😎”

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Posted 2 weeks ago

“Edward was very helpful in assisting me with our holiday booking, explained everything and did all the things that I needed to do thank you very much Edward”

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Posted 2 weeks ago

“I have used Holiday Gems for the last few years as their holidays are always listed slightly cheaper than competitors. Just be mindful that the final price may sometimes vary. However they it is possible to negotiate to get your holiday within budget. Overall a great company, easy to book and prompt emails, so will continue to use them”

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Posted 2 weeks ago

“Very friendly and helpful”

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Posted 2 weeks ago

“Edward was very accommodating with our booking. Edward was very polite and helpful and would book again with him.”

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Posted 2 weeks ago

“very please with great service Sam was most helpful I always book with Hoilday Gems”

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Posted 2 weeks ago

“Had a panic after booking a holiday and Martin was absolutely brilliant and helped me change a few things and now I can't wait to go away! Amazing service and made me feel super at ease. Thankyou again!”

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Posted 2 weeks ago

“The customer Service is good and I spoke with the Agent called Sam as she resolved all my queries.”

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Posted 2 weeks ago

“Wow what can I say Holiday Gems have done it again 👏 a huge thankyou Stuart for sorting out all of our holidays booked for this year 😀 thankyou for your patience assisting us Oldies .”

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Posted 2 weeks ago

“Thank you Stuart for taking the time to book our holidays, excellent and professional service.”

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Posted 2 weeks ago

“Martin very helpful”

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Posted 2 weeks ago

“Just booked a trip for Christmas 25 and used Holiday Gems, we had the pleasure of Martin assisting us couldn’t fault them. Calls and emails making sure we had everything for our booking , friendly service and will use again.”

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Posted 2 weeks ago

“Very easy to book and was £200 cheaper than everyone else.”

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Posted 2 weeks ago

Holiday Gems is rated 4.6 based on 2,783 reviews