Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpfull and friendly”

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Posted 2 years ago

“Quick and easy , no hassle”

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Posted 2 years ago

“We booked our holiday through holiday gems deposit was paid online and received a call the following day from Richard who was very helpful , even though there was a slight price increase , communication was good , paperwork sent through the same afternoon , Nathan Also helped with the booking even tho we had no direct contact . Thanks”

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Posted 2 years ago

“Nathan went above and beyond today with confirming my holiday etc a true credit to the company”

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Posted 2 years ago

“Nathan contacted me and confirmed the holiday quite promptly after booking online. Explained key details well, and was happy with his service.”

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Posted 2 years ago

“Nathan was amazing very helpful and Nathan explained and guided us to booking us our holiday to Turkey.great company to book and we got a great price so all round we are happy.”

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Posted 2 years ago

“Excellent company to book.Nathan was really helpful with helping me find my holiday”

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Posted 2 years ago

“Nathan called and was very helpful and explained everything.. sent email confirmation and all very professional… top service”

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Posted 2 years ago

“Pros - Nathan was really nice and cool to talk which is really important and gave me information I needed. Improvement- a little bit more professionalism in the conversation, and clearer instructions.”

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Posted 2 years ago

“Nathan was very professional. Thank you for booking our holiday.”

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Posted 2 years ago

“Finn was friendly, courteous & helpful. The booking & payment procedures are simple and efficient, and stress free. Highly recommended.”

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Posted 2 years ago

“Nathan followed up my booking and asked if I needed any help to finalise it, which I thought was very kind. He was friendly and explained the deal that we found. He was even able to upgrade our checked in luggage. Thank you Nathan”

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Posted 2 years ago

“Nathan sorted our hotel change due to overbooking, gave me a great alternative and sorted it really quickly. Great service.”

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Posted 2 years ago

“Nathan was very helpful considering this was the first i holiday I was booking, was very clear in explaining everything.”

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Posted 2 years ago

“Was told I'd be getting a phone call about 10 minutes after are call was to end to let me know my holiday had been finalised and if I was getting an upgrade as the room I had booked had to be cancelled and I was to pay another £19 towards another room,I never got the return call and I don't know if I got an upgrade,but the man I spoke to was very pleasant.”

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Posted 2 years ago

“Very easy straight forward”

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Posted 2 years ago

“Competitive prices”

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Posted 2 years ago

“Nathen was fantastic really helped me with my holy purchase”

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Posted 2 years ago

“Found exactly what we were looking for, easy to use website, conformation sent straight away, all documents sent day after. Would recommend”

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Posted 2 years ago

“the worst office in which I bought a vacation The agent called me on the first day as long as he did not pick him up and then he can not be called no one answers nor replies to the e-mail no travel documents have been sent, it is not written, he has no access to your reservation 1 day before the trip ń8comu I do not recommend this office”

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Posted 2 years ago

Our after sales staff have endeavoured to reach you by telephone but unable to resolve the issue. All travel documents are sent to the email address in the booking and we can find no issue with the process. Please check your spam/junk folder for any filters.

Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,785 reviews