Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Little blip with the payment. But on calling, spoke with Samantha Mountfort who was so helpful and caring. She sorted it out with in minutes. Just to do checking in for flights and all ready”

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Posted 10 months ago

“Stuart from HolidayGems was very friendly and really helpful, thank you so much”

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Posted 10 months ago

“JAE was awesome on the phone to book a flight to Melbourne, return, from the UK. Very thorough and patient. Thank you”

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Posted 10 months ago

“I have dealt with Stuart, very helpful, slightly disappointed that the price wasn't the same as advertised on your Website and as someone who travels around 4 times a year this does put me off. Stuart walked me through everything.”

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Posted 10 months ago

“Stuart was profesional, extremely thorough, helpful and friendly.”

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Posted 10 months ago

“Stuart was great on the phone, sorted out my specific requirements when another company could not. We get a family holiday now, Thanks!”

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Posted 10 months ago

“Second time we have booked with Holiday Gems and I found them great value and a pleasure to deal with. Today I spoke with Stuart who was polite and efficient whilst confirming our holiday. Thanks Holiday Gems.”

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Posted 10 months ago

“Stuart was very helpful on the phone earlier.”

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Posted 10 months ago

“Stuart was incredibly helpful and resolved my query immediately, pleasure to deal with”

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Posted 10 months ago

“Spoke with Stuart on the phone confirming the holiday to Ibiza I booked, very nice guy managed to get me the price i had found online.”

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Posted 10 months ago

“The experience I have had today with Holidaygems has been fab. The price I was quoted on line did increase on confirmation but Martin, the Holidaygems agent, worked very hard to find me the best deal with no hard sell. Comparative prices from quote to confirmation with other holiday companies shot up by 40% at least. I am now looking forward to my holiday!!”

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Posted 10 months ago

“The process was very smooth”

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Posted 10 months ago

“Marc was brilliant on the phone and Made everything easy to understand”

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Posted 10 months ago

“Martin was great and explained everything, thank you ⭐️⭐️⭐️⭐️⭐️”

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Posted 10 months ago

“Polite and friendly customer service. Chatted with Martin in holiday gems and he managed to find a better deal for myself than what was available. All in all would recommend holiday gems for a prompt and good response.”

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Posted 10 months ago

“Thanks to Finn for booking for us.”

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Posted 10 months ago

“First time I have used Holiday Gems. I was contacted by Martin who very kindly sorted an issue with the hotel and explained how Holiday Gems operates. Being provided with a contact number is very reassuring rather than just email communication. Overall Martin was extremely helpful with my booking. Thank you”

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Posted 10 months ago

“Excellent service. Wanted to book a week away very last minute. Booking was swift and straightforward, with a friendly staff member. I will definitely book with this company again”

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Posted 10 months ago

“Martin was lovely contacted me to make sure I had received all my documents and made the process very quick and easy! Best employer in my opinion.”

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Posted 10 months ago

“It was good apart from almost not having a hotel :)”

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Posted 10 months ago

Holiday Gems is rated 4.6 based on 2,783 reviews