Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,784 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

Visit Website

Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful, quick to reply to queries and website is easy to follow”

Helpful Report

Posted 2 years ago

“We booked our holiday online paid by credit card full amount, then next day they phoned me and told me there were no rooms available at that price and said it would be another £160 more for the same holiday even tho we agreed this holiday only at the price we were asked to pay the day before! We ended up agreeing to same holiday without the Breakfast and had to pay them extra money as well! We are so annoyed that they can do this! When we were booking it should have told us at the time there were no more rooms available at this price so that we could look somewhere else! Your company should have sorted it out for the price we had already paid because that is what was agreed to and paid for, it wasn’t our fault! I think this is a rip off site, we haven’t had a holiday in 6 years and was looking forward to this holiday but puts a dampers on things when someone try’s to do this to you!”

Helpful Report

Posted 2 years ago

MR AGHAJANIAN, we are sorry that this is not entirely factual. You made your booking online and agreed to the terms of making that request for the holiday. These state; By clicking to request a Package Holiday and entering your personal and payment details on www.holidaygems.co.uk (the “Website”), you are making an offer to purchase the Package Holiday selected, if it is available. When we receive this offer, we will contact the supplier(s) of the Package Holiday concerned. Each supplier will require a short period of time to check to see if your chosen Package Holiday is still available at the price quoted. We will not take any payment from you at this stage. You were offered a choice of how to proceed when the original package was not available and decided yourself to book the alternative. At this point payment was taken. We do refute that our site is intended to rip customers off since this is far from the truth. We regret that you did not appreciate the process when booking online but hope that you enjoy your holiday in due course.

Posted 2 years ago

“Huge Thankyou to Geraldine Roberts for booking my little getaway birthday break to Portugal. Wish all bookings were this easy and with the added bonus of talking to such a lovely lady 😊”

Helpful Report

Posted 2 years ago

“Great customer service thank you.”

Helpful Report

Posted 2 years ago

“Found my booking document was incorrect so emailed holidaygems & within days my new documents were sent with the correct details Very good customer care service”

Helpful Report

Posted 2 years ago

“Booked a (very!) last minute holiday on a Saturday, flying Sunday night and the service was great. Lovely Geraldine rang us and sorted a couple of last minute bits and bobs out, 5star service and would definitely recommend ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 2 years ago

“first time using this site booking went through fine all paperwork came through quick had a few reservations went on there q and a site all resolved booking transfers all explained what to do would not hesitate to use this site again and the price was good”

Helpful Report

Posted 2 years ago

“Great service as usual, communication brilliant.”

Helpful Report

Posted 2 years ago

“BANDITS! Booked a holiday on line. Requested a twin room in comments and now have had to pay over £90 extra. Requested booking to remain the same and they said price booked had increased. However price on line still the same. Got screen shots stating this. I’m on a cruise at present so my cousin has dealt with this. Negative review to follow on Trust Pilot and complaint to follow. Hope hotel is there when I turn up on the 30th. Don’t use this company.”

Helpful Report

Posted 2 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed

Posted 2 years ago

“done all over in internet no problem”

Helpful Report

Posted 2 years ago

“easy to book”

Helpful Report

Posted 2 years ago

“It's easy and helpful. Thank you”

Helpful Report

Posted 2 years ago

“Very poor. After making my booking & adding extras such as seats on the plane & luggage allowance none was on my confirmation even though I’d paid. I then had to go onto my flight booking & pay again for seats & baggage. Emailed holiday gems numerous times but was ignored.”

Helpful Report

Posted 2 years ago

We regret that our service did not meet your expectations. Please email our customer care team who will address any issues raised.

Posted 2 years ago

“Booking was very easy, although not been on our holiday yet so carnt really comment further.”

Helpful Report

Posted 2 years ago

“Excellent customer service. Booked with a lady called Geraldine. She was friendly and very knowledgeable. Booking was fast and easy. Will book with Gems again.”

Helpful Report

Posted 2 years ago

“Very helpfull lady by the name of Finn, changed our dates due to unforseen circumstances, couldn't ask for better 😀”

Helpful Report

Posted 2 years ago

“Very rude customer service representatives (Michael the manager & Nicki) no empathy at all from them, if anything they added extra stress to the booking. They showed no care at all and basically showed they were too busy to sort out our issue that the company had made because they had other customers to deal with. Absolutely disgusting service from them. Would never book again from this company. We were offered one price but billed for a higher price then bombarded with emails to pay the outstanding balance.”

Helpful Report

Posted 2 years ago

Thank you for your review. We note that this was addressed immediately by our customer care team and any issues were resolved including the costing issue which was, as explained, due to a system error. We are sure that you will have a great holiday.

Posted 2 years ago

“Have used company before and very impressed especially during lockdown they delivered what they promised during changes refunds etc. however when I looked for my flight booking on EasyJet to make sure I could check in when date came, there was no record of flight booking. No clear way to check flight when booking with a travel agent. Help !”

Helpful Report

Posted 2 years ago

“Easy to book very helpfull on phone”

Helpful Report

Posted 2 years ago

“Easy to book and pay, no hidden extras! Excellent and exceptional value for money. Many thanks”

Helpful Report

Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,784 reviews