Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuart was outstandingly helpful, explained everything in detail, and booked the holiday right there and then over the phone - superb customer service.”

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Posted 10 months ago

“Quick and helpful were able to secure holiday for a great price”

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Posted 10 months ago

“Martin was really helpful sorting my booking and explaining everything”

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Posted 10 months ago

“stuart was very helpful and resolved a minor issue very quickly 👍”

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Posted 10 months ago

“Stuart was very helpful and sorted out additional extras which was excellent.”

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Posted 10 months ago

“Martin was amazing and was very helpful throughout the booking. Highly recommend and will be using Holiday Gems again especially with Martin”

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Posted 10 months ago

“Martin is fantastic and very thorough with all of the booking details. Very impressed”

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Posted 10 months ago

“So far so good. Was easy to speak to the lady when she called me back. Easy to book online”

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Posted 10 months ago

“Martin was vet helpful, ensured I received the price I was offered on line. It is important as a returning customer travel 3/4 times a year I received the price offered without additional costs. Martin ensured we got this acknowledging our repeat custom”

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Posted 10 months ago

“Sam was very helpful and sorted our accommodation out with no hassel or worry”

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Posted 10 months ago

“I booked a holiday with holiday gems and dealt with Sam. She was great. I will not hesitate to recommend Sam at holiday gems to my friends and family.”

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Posted 10 months ago

“Martin was really helpful in explaining the booking process and confirming my order with Holiday Gems ensuring I was aware of the alternative travel options available and thoroughly processing my holiday with attention to detail.”

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Posted 10 months ago

“I had someone called Martin help me and he explained everything step by step,very helpful”

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Posted 10 months ago

“I had a very good service provided by Mark when I booked the holiday with him. Mark was professional and friendly in dealing with my query and helped me book a last minute trip”

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Posted 10 months ago

“Straight forward and hassle free service. My representative Martin explained everything perfectly and guided me through the process. Would definitely recommend and use this service again.”

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Posted 10 months ago

“Martin is excellent phoned us back when he said”

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Posted 10 months ago

“We have just returned from a wonderful holiday with HolidayGems and booked up for the next year. As usual with lesser known companies you have the fears and scepticism, but everything was smooth and excellent value. So we've just booked again for 2025 and had excellent service from Sam, helping us to get our holiday at an affordable price. We can't wait for next Easter. Thanks to Sam and HolidayGems.”

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Posted 10 months ago

“Sam was excellent and so friendly and helpful. Nothing was too much trouble”

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Posted 10 months ago

“Simple booking procedure prompt responses👍”

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Posted 10 months ago

“We found the Gems rep SAM whom we spoke on the phone to be very helpful knowledgeable and cheerful”

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Posted 10 months ago

Holiday Gems is rated 4.6 based on 2,785 reviews