Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Representative was really good, he made the booking process very easy to understand and was very helpful.Thank again :)”

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Posted 1 year ago

“Our initial holiday plan fell through due to lack of available flights (we left booking for half term very late!). I was contacted directly by Mark who was really helpful in explaining the situation. I spoke to him the next day to book an alternative and he was really helpful and sorted the booking for us straight away. He secured us the billing and sent through the confirmation really quickly making the process as easy as possible for me. Much appreciated, thank you Mark!”

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Posted 1 year ago

“I spoke to Stuart today regarding my holiday booking. He totally reassured me and answered all my questions. I found him very polite & friendly .”

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Posted 1 year ago

“Booking was very easy and straightforward and this was backed up by a phone call from Holiday Gems to confirm all was okay. Very impressed.”

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Posted 1 year ago

“Excellent service yet again. My first time dealing with Mark. Will be booking again with him. Thank you Mark.”

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Posted 1 year ago

“I would like to thank Stuart for help in booking my family holiday to Dubai. He was very helpful and very friendly looking forward to an amazing Thank you for all your help”

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Posted 1 year ago

“Stuart was very friendly and helpful. Thank you”

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Posted 1 year ago

“Stuart explained all the holiday options and double checked all the details given, great service and looking forward to the holiday!”

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Posted 1 year ago

“Stuart has booked my holiday today, so friendly and helpful and answered all of my questions. You made booking my holiday really easy. Thanks Stuart”

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Posted 1 year ago

“Really helpful Enthusiastic Staff”

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Posted 1 year ago

“Easy to book. Follow up phone call with Stuart the next day, checking our booking details and explaining all costs etc, such as pre-booking plane seats, baggage allowance. Bedroom layout etc and airport transfer. Stuart was knowledgeable, friendly and helpful. Explained low deposit and monthly payments. Sent confirmation on email promptly and good customer service.”

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Posted 1 year ago

“David was extremely helpful. Very quick to book for us.”

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Posted 1 year ago

“Thanks, brilliant service from Stuart this afternoon.”

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Posted 1 year ago

“Holiday secured effectively. After confirmation, Stuart called back swiftly to sure all the details correct . 5 star service.”

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Posted 1 year ago

“Stuart helped me so much, and talked me through the whole experience. Amazing customer service!”

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Posted 1 year ago

“Stuart was really helpful and a pleasure to deal with.thank you.”

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Posted 1 year ago

“Stuart was fantastic, really helpful and polite”

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Posted 1 year ago

“Spoke to the lovely Stuart who clarified everything for me 1st time flying with children and he has put me at ease with my booking confirmation.”

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Posted 1 year ago

“Stuart was friendly helpful and knowledgeable I couldn’t as for anything else 100% recommend booking a holiday with him again”

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Posted 1 year ago

“David has been fantastic, he has gone above and beyond with all the help he has provided in making sure our holiday goes to plan. As a parent taking children abroad, so many factors to consider and worry about but David answered all my questions, if he didn't know the answer he found out and updated me. We can't wait for our first family holiday for some time, David has done everything possible to make this goes to plan. Thank You.”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,783 reviews