Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,783 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuart was very professional and helpful. We went an extra mile to answer my questions!”

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Posted 3 weeks ago

“Stuart was really helpful, informative and professional in all aspects today and thank you for helping confirm our holiday booking Tracey Edward’s”

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Posted 3 weeks ago

“Cheapest initial price and then honoured through final booking by the excellent customer service provided by Martin.”

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Posted 3 weeks ago

“Received my call from Stuart today confirming my holiday, slight difference in price which was explained & most importantly still an absolute bargain! Stuart was very friendly and helpful, he confirmed all information before proceeding. Lovely experience. Thank you Stuart”

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Posted 3 weeks ago

“Extremely helpful thanks a lot Stuart.”

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Posted 3 weeks ago

“Sam was very helpful and got my holiday boooked and sorted for me”

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Posted 3 weeks ago

“Just booked again with holiday gems again, excellent service from Martin who sorted out my booking for me . Looking forward to booking again soon 😊”

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Posted 3 weeks ago

“Great customer service.. very helpful and polite. I'm very happy with the help received by Martin today! Thank you”

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Posted 3 weeks ago

“Everything so far has gone smoothly.”

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Posted 3 weeks ago

“Martin was very helpful. Would recommend.”

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Posted 3 weeks ago

“Excellent service Listened and was polite and respectful”

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Posted 3 weeks ago

“This was my first time booking with HolidayGems. Sam was fantastic and helped to book our holiday for August 2025. August can’t come fast enough and I look forward to reviewing again once we’ve returned.”

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Posted 3 weeks ago

“Very polite and efficient company”

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Posted 3 weeks ago

“Thankyou Edward for your valuable experience in helping sort my holiday. You are asset to you company . Thankyou again”

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Posted 3 weeks ago

“First time using the company but. Am very happy with the service I received and had a slight issue but got a call from Edward and he cleared it up fast and made the hole process really smooth definitely be using this company for my next holiday”

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Posted 3 weeks ago

“I have just made a booking with Sam, and she couldn’t have been more helpful and professional despite my ageing years and not great with technology she was marvellous and so patient, a great start to my holiday, thank you Sam”

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Posted 3 weeks ago

“Good communication very helpful”

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Posted 3 weeks ago

“Nice to be able to see different airlines, flight times, bagage options, transfer options ect to build your own package according to your budget and requirements, BUT not helpful to then be told that the price has increased when you speak to them on the phone to confirm your booking after you have paid a deposit online based on the final price. In the end the company honnered the original price which was appreciated, especially as it is our first holiday Abroad in 14 years and our Honeymoon!”

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Posted 3 weeks ago

“Lovely Martin help me with my booking information”

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Posted 3 weeks ago

“Booked a hotel in Vegas at the best price available. Martin was really helpful on the phone to ensure we got the rooms we wanted at nearly half the price of booking direct.”

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Posted 3 weeks ago

Holiday Gems is rated 4.6 based on 2,783 reviews