Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easiest holiday I’ve ever booked , great customer service from Nathan, went out of his way to help make booking as easy as possible. If anyone wants a good experience booking a holiday then Nathan is man to see. Can’t recommend him enough”

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Posted 2 years ago

“Only thing I would say is the price went up when it was finalised.”

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Posted 2 years ago

“Hi I’m not reviewing yet I’ve used your company in the past and everything was great but I’m still waiting for someone to contact me about changing my holiday been wait 3 days now”

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Posted 2 years ago

“Lilly was amazing. She’s a credit to the company sorted my holiday out no problems”

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Posted 2 years ago

“Geraldine the comsultant was very very helpful”

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Posted 2 years ago

“Wouldn’t use this site again very dissatisfied.”

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Posted 2 years ago

We are disappointed that you have been dissatosfied. Unfortunately, as there is no content we are unable to address the issue,

Posted 2 years ago

“Very fast and professional service”

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Posted 2 years ago

“Excellent service. Changed hotel twice with no problems. Very helpful and easy to deal with. 5☆”

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Posted 2 years ago

“I did not travel yet, the booking process was good and easy to do, received the confirmation quickly. Hope the holiday and the hotel will be good as well”

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Posted 2 years ago

“Very helpfull customer service. I dealt with a very pleasant and helpful young lady called Finn, I felt very comfortable and not rushed and found me alternative room at a competitive price. Thank you Finn. HolidayGems 👍🏽”

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Posted 2 years ago

“Dealt with me quickly and proper”

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Posted 2 years ago

“Very helpful and friendly customer service 👌”

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Posted 2 years ago

“Richard and customer support have been very helpful”

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Posted 2 years ago

“Flexible helpful and attentive”

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Posted 2 years ago

“Prices jumping up before my eyes. Very helpful customer services thanks Nathan.”

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Posted 2 years ago

“Could be a little more easier website”

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Posted 2 years ago

“We are very impressed with the service and help we have received from Nathan today. After being let down by another travel company my husband telephoned Holiday Gems and spoke to Nathan about booking another holiday. He gave us his direct phone number to call him back to continue with the booking later in the day once my husband and I had had time to discuss the price and details. We did phone back and Nathan was extremely helpful, professional and patient throughout. He made sure several times that the details were correct before booking. We liked that we could speak to a human being which made the process much less stressful and we didn't get any 'hard sell' at all! We're really happy with the whole process thanks.”

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Posted 2 years ago

“I called holiday gems with a query and Nathan was very helpful, polite and couldn't more for me to resolve my query.”

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Posted 2 years ago

“Nathan was absolutely outstanding”

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Posted 2 years ago

“I recently booked an all inclusive holiday to turkey online and had to wait for confirmation. I got a call back from an agent to go over some details but I was busy so the agent said that they would give me a call back as soon as I'm free. I never got that call, so I called back but the agent that was dealing with my query was busy on another call and that they will call back. Time was ticking so I called back and by then the office was closed. by this time I wasn't happy. So I then I got a call from a guy called Nathan, when I 'received his call I was at work and couldn't speak. So I told him to give me a call when I've finished work...To cut a long story short. This man delt with all my questions/ problems with my booking and he also apologised for the other agent that never gave me a call back.. All I can say this man was a very nice man who made me feel at ease. All I want to say to Nathan is, Thank you and well done because I wasn't happy at all. keep up the good work Nathan and thanks again.”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,785 reviews